Niche Customer Experience Group

We are a leading integrated and boutique customer experience management service, training and solution provider in Africa.

[Niche Customer Experience Group @nichecx]

Hi!

We'd love for you to participate in our poll as a customer.

Think about your experiences buying products/services,using digital platforms &
interacting with staff of brands in Africa in 2021.🤔

HOW WOULD YOU RATE YOUR EXPERIENCE?

#poll #cx #africa #customerservice

[Niche Customer Experience Group @nichecx]

More insights coming in March.
📧 hello@https://zurl.co/IEhwt
🔗 https://t.co/LECSTK6qLc
#FinancialServices #ExperienceIntelligence #CustomerExperience #NigerianBanking #CXGovernance

[Niche Customer Experience Group @nichecx]

Nigerian banks are excel at governing what matters. Capital adequacy, risk exposure, regulatory compliance, digital adoption. These are tracked rigorously at board level, and rightly so.
But here's what we're seeing in the data, and it's creating a quiet crisis.

A thread...

[Niche Customer Experience Group @nichecx]

The blind spot is integration—governing how trust connects with operations, how digital connects with resolution, how customer experience connects with execution.
This is one of three structural gaps we've identified in Nigeria's financial services sector.

[Niche Customer Experience Group @nichecx]

#MondayMotivation #CustomerExperience #TakeAction #CXStrategy #Excellence #LastMondayOfFebruary #ExecutionMatters

[Niche Customer Experience Group @nichecx]

This is the last week of February.

Five days to either close the month with momentum or let it slip away with good intentions. Five days to turn those customer insights you've been collecting into actions that matter.

[Niche Customer Experience Group @nichecx]

They're the ones who consistently execute on Monday what they committed to on Friday. Who turn feedback into fixes, insights into improvements and plans into progress.

Make this week count.

https://t.co/UimyX4HCeY

[Niche Customer Experience Group @nichecx]

Please share with your network and thank you for participating.

#HealthcareResearch
#PatientExperience
#HealthcareNigeria
#nigerianhospitals
#HealthcareTransformation

[Niche Customer Experience Group @nichecx]

The National Healthcare Performance & Experience Research is LIVE 🇳🇬
We’re gathering insights across Nigeria’s healthcare system to improve patient care, workforce experience, leadership and system performance.

[Niche Customer Experience Group @nichecx]

Participate or share with your network:
Patient Satisfaction: https://t.co/izEKidOxZW

🟢 Healthcare Workers Satisfaction:https://t.co/EYmuXiEoJh

🟢Managers & Leaders Opinion:https://t.co/REX0g5qglX

🟢Government & Investor Opinion:https://t.co/mvvsmoifBq

[Niche Customer Experience Group @nichecx]

4 short surveys (3–5 mins):
• Patients
• Healthcare Workers
• Managers & Leaders
• Government & Investors
Responses are anonymous and used strictly for research and healthcare improvement.

[Niche Customer Experience Group @nichecx]

For Partnerships or Participations: [email protected] or Send Us a DM.

#HealthcareLeadership #HealthcareResearch #HealthSystems #NigeriaHealthcare #HCPAN

[Niche Customer Experience Group @nichecx]

We’re pleased to announce a Research partnership with the Healthcare Providers’ Association of Nigeria (HCPAN), Lagos State Chapter.

[Niche Customer Experience Group @nichecx]

We’re proud to collaborate with HCPAN Lagos State on the National Healthcare Performance & Experience Study, advancing evidence-led healthcare performance, trust, and sustainability in Nigeria.

Find out more https://t.co/VaJpu9479N