Nick Charles

[Nick Charles @nickdcharles]

There lies the extent of their help everyone!! 🙄

[Sky Help Team @SkyHelpTeam]

@nickdcharles I'm very sorry about that Nick. I'd recommend giving our team a call tomorrow when our lines reopen. They'll do their utmost to get this resolved for you. ^ER

[Nick Charles @nickdcharles]

@SkyHelpTeam @SkyUK But on what number? All of them say unless you are frontline - hang up?? I’ve tried them all! This is so frustrating. I’ve even tried cancelling but can’t get through on that line. Poor customer support even during these times.

[Nick Charles @nickdcharles]

After a week of no connectivity @SkyUK and 45 mins of waiting on the phone I am still no further forward. Absolute joke.

[Nick Charles @nickdcharles]

@SkyHelpTeam No, it prompts you to call and if not a key worker ‘please hang up’. I did eventually manage to speak to someone who put me through to the Q tech team but after 50 mins I had to give up as I was due on an online meeting. This is last resort. Thx for listening!

[Nick Charles @nickdcharles]

@SkyHelpTeam Sky Q. Been faulty for a week and whilst I appreciate covid situation - despite every effort - I have yet been able to talk to anyone at all! Monthly fee is still being paid though. Long standing VIP customer about to walk I’m afraid.