Such a bad experience with @united and as a platinum member I expected more. Split my family reservation, didn’t upgrade us and blew it off saying I didn’t read the print on the site.
As a #platinum member for @united I am extremely unhappy with the terrible, indifference service I received this week. My fam vaca and I tried to upgrade. They split our reservation so my 10 yr old is on her own, didn’t upgrade any of us and then said I probably didn’t