Nick Finn

dad, business owner, property guy, cyclist when I can be

[Nick Finn @nickfinn]

@ASOS_UK talk about under promising & over delivering (literally). Ordered late. Told it would be here 27th. Arrived Xmas Eve. Slightly annoying I’d wrapped a photo of the item but #madechristmas so thank you - can’t say the same for @silviuk - ordered weeks ago #stillwaiting

[Nick Finn @nickfinn]

Well good, well made, maybe. But not well delivered. A soggy box of beer is not quite what the wife was expecting @BrewDog

[Nick Finn @nickfinn]

Ok so called the sales line and got through. Got given another number for voucher codes. Was about to give up when Connor did an amazing job, sorted the order and was super polite & efficient. So bit of a ball ache but all sorted with an actually person on the phone. Thanks

[Nick Finn @nickfinn]

@coxandcoxuk so there’s nowhere in checking out that allows you to enter a gift voucher code and when you call to buy online you get put on hold for 15 mins and then get cutoff both times of trying. Any other way to shop with you?

[Nick Finn @nickfinn]

And just to show the previous bills have been paid

[Nick Finn @nickfinn]

@YourSSE - happy anniversary. It’s been 2 weeks of tweeting and messaging and still nothing. How is this possible? Your own app shows that 3 months can’t add up to £802! Surely you can appreciate the stress this is causing? Please someone do something

[Nick Finn @nickfinn]

@YourSSE Hoorah - turns out replying to other Tweets gets a quicker response than a DM. Still can’t understand why phoning, filling out online forms & trying to contact via the app isn’t quicker? Appreciate the holding DM now received telling me someone will be in touch or I can phone 😂

[Nick Finn @nickfinn]

@autumnshellc @PurpleHayesUK @YourSSE I tried DMing - apparently someone from @YourSSE will get back to me shortly - which is basically being put on hold without hold music 😩

[Nick Finn @nickfinn]

@YourSSE #really? Despite calling, sending a manual meter reading, tweeting, messaging for over a week now, @YourSSE @OVOEnergy still send this rather than reply or sort the issue

[Nick Finn @nickfinn]

@YourSSE @OVOEnergy despite tweets & messages (can’t get through on the old fashioned phone) you’re still demanding £802 from a confused widow for a bill yr own smart meter says should be £210. Advising about legal action & additional costs isn’t the way - resolving the issue is

[Nick Finn @nickfinn]

@YourSSE Clicked “Send a private message” and takes me to my unreplied to message trail providing all the info sent days ago including a photo of the “smart” meter showing far less than estimated amount on “smart” meter bill 🤦‍♂️
#liveinhope

[Nick Finn @nickfinn]

@YourSSE tried calling again but no joy. Have submitted a meter reading over 5 days ago - no change. Can’t call, can’t solve, can’t believe it. You’re quick enough to send demands, very slow to resolve customer needs #dontcare, #customerscomelast

[Nick Finn @nickfinn]

This has to be fraud. “Smart meter” says £70 a month. Bill for quarter came in £802 based on estimate. Can’t give meter readings as there’s a “Smart Meter”. Can’t call. Can’t sort. Mum is stressing & @SSE clearly don’t care - still sending bills in late father’s name #dontcare

[Nick Finn @nickfinn]

@SSE @OVOEnergy @YourSSE Anything @YourSSE ?!?

[Nick Finn @nickfinn]

This has to be fraud. “Smart meter” says £70 a month. Bill for quarter came in £802 based on estimate. Can’t give meter readings as there’s a “Smart Meter”. Can’t call. Can’t sort. Mum is stressing & @SSE clearly don’t care - still sending bills in late father’s name #dontcare

[Nick Finn @nickfinn]

@SSE @OVOEnergy @YourSSE Anything @OVOEnergy ?

[Nick Finn @nickfinn]

@SSE @OVOEnergy @YourSSE Thank, congrats @SSE. You can see our confusion though, the SSE brand on the letter, mysse app etc. Same question to @OVOEnergy & @YourSSE - how do we sort a serious billing issue for a stressed & confused customer facing a £800 bill for £210 of confirmed usage. Tried calling

[Nick Finn @nickfinn]

@tlcassandro Don’t worry, in 2 days time we’ll be moaning summer’s over

[Nick Finn @nickfinn]

We’ve been missing dinner cote_brasserie so looking forward to enjoying this lot (+ surprise treat) from coteathome @ Marlow, Buckinghamshire https://t.co/oMoHlD1hFQ

[Nick Finn @nickfinn]

Thank you @InterfloraUK for delivering next day and doing deliveries “from a safe distance” #SafeDistancing #SocialDistancing #happymothersday bit of joy in the middle of this nightmare