Nick Chen

Director of Product @ Shopify. Life long #GoSensGo

[Rohit Mishra @rohitmishra]

We get a lot of questions about why Shopify Payments are disabled after risk reviews, so I want to be direct about what we do, why we do it, and what the data shows.

We often hear "My chargeback rate is only X… why is Shopify acting on my store?"

While chargeback rates are one signal, fake reviews, buried subscription terms, products that never arrive – these are just a few of the other signals that trigger action. When buyers have to dispute a transaction from a merchant because they never shipped a product or the product was different from what was promised, the trust degrades in all independent businesses on Shopify.

We also closely look at when we get this wrong: 99.9% of merchants in good standing have never experienced a wrongful termination or rejection. In the rare cases we get it wrong, there is a defined escalation path, and we have invested in making it faster, more transparent, and more self-serve.

This is what it means to build a platform merchants and their buyers can trust. 👇

[Ilya Grigorik @igrigorik]

https://t.co/pp0ijCqVmj

[Nick Chen @nickhhchen]

Shopify is excited to be a launching partner to the x402 foundation. Enabling agentic commerce for more merchants, buyers, and developers is central to Shopify's agentic product strategy.

[The Linux Foundation @linuxfoundation]

Today, the Linux Foundation announced it is launching the x402 Foundation with the contribution of the x402 protocol from Coinbase. As the neutral home for x402, the Foundation will advance the x402 protocol and help enable community-based innovation in open payments.

Read more here: https://t.co/E42CQ4JjPi

[Nick Chen @nickhhchen]

Shopify 🤝 OpenAI

[Mani Fazeli @mcfazeli]

Starting this week, millions of @Shopify merchants can sell in ChatGPT, into the US.

Their PDP, their checkout, their customizations, no extra setup.

AI is a new front door to commerce. Shopify is what’s behind it everywhere.

[Nick Chen @nickhhchen]

Agentic commerce is here for all merchants.

With UCP, the new payment handler works respects merchant choice for payments. It works for cards (all payment gateways!), wallets, crypto, gift cards, loyalty programs, and so much more.

[tobi lutke @tobi]

Shopify is building the foundation for agentic commerce.

Universal Commerce Protocol, which we co-developed with Google, is now live. UCP will make it faster for agents and retailers to integrate.

It’s open by default, so platforms and agents can use UCP to start transacting with any merchant. Major retailers are already using it.

Agents can handle everything from discovery to fulfillment, and support things like discounts, subscriptions, and loyalty programs. We’ve accounted for all types of commerce.

[Nick Chen @nickhhchen]

Go to a Costco on a weekday and wonder…how are there so many people here?

[Nick Chen @nickhhchen]

@Alex_Danco 👀✅

[Nick Chen @nickhhchen]

USDC on @base + @Shopify + @stripe significantly lowers the barrier for merchants to accept crypto payments. This is the next evolution of crypto for commerce, where stablecoins feel native to checkout and match how merchants manage their business.

[tobi lutke @tobi]

Shopify will enable USDC (Stablecoins on @Base) in Checkout via Shopify Payments and Shop Pay. Early access starts today, roll out throughout the year.

We think that stablecoins are a natural way to transact on the Internet and worked with coinbase to develop the commerce payment protocol smart contract that powers this work

[Nick Chen @nickhhchen]

@patjakubik Building payments integrations is still invite only

[Nick Chen @nickhhchen]

We got lottsss of new features released for payments developers. Reach out and build on the largest pqyments ecosystem in the world.

[Shopify Developers @ShopifyDevs]

CUSTOMIZE CHECKOUTS WITH PAYMENT EXTENSIONS

Build custom payment methods to meet diverse merchant needs. Here's what you need to know:

📊 Market insights
Explore the scale of Shopify's payment ecosystem:
• Over $200B in total payment volume processed through integrations annually
• Over 800 payment integrations covering every region of the world
• More than 350 payment partners building integrations

🧩 Extension types
Four ways to build payment solutions for merchants:
• Cards: Credit and debit cards, as well as custom store cards with unique terms and installment options
• Redeemable: Gift card programs with customized fields and automatic payment splitting
• Alternative payment methods: Local payment methods for specific markets, like iDeal for the Netherlands
• Offsite payment methods: Full redirection to a third-party website to finish the payment process

🛠️ Development process
Steps to create your payment extension:
1. Create an app
2. Add a payment extension
3. Add a checkout UI extension to the app
4. Link the checkout UI extension to the payment extension

What unique payment method can you code and deploy to help merchants enter new markets?
https://t.co/Z6oGRdOfvh

[Nick Chen @nickhhchen]

@lulumeservey Awesome news! Welcome to the team, Lulu!

[Nick Chen @nickhhchen]

So proud to have worked on the new Payments Platform, announced at #ShopifyUnite. A massive investment in our partner ecosystem. $65B in payments from partners in the last year alone.

[Nick Chen @nickhhchen]

@BrandonMChu Congrats to you and your wife, Brandon!

[Nick Chen @nickhhchen]

@VPoulain You mean your baby?

[Nick Chen @nickhhchen]

Spiderman 2 is by FAR the best Spiderman.

[Edward Upton @eUpton]

Shopify paid out more to partners for apps and referrals in last 12 months than in the previous 10 years combined! #ShopifyUnite

[Nick Chen @nickhhchen]

So many exciting, new developer products launching at #ShopifyUnite. We are making it easier for app developers to create their own businesses on Shopify!

[Nick Chen @nickhhchen]

Let's goooo!!!! #YNWA

[Nick Chen @nickhhchen]

@VPoulain You never know!

[Nick Chen @nickhhchen]

I continue to struggle with folding sheets. Why did humans make it so difficult?