Nick Chen

Director of Product @ Shopify. Life long #GoSensGo

[Base @base]

Here's why Shopify chose to build on Base

[Kurt Elster @kurtinc]

I sat down with @vlaurenlee, VP Product @Shopify, to go through the Fall '26 EDITION...

Sleeper feature nobody's talking about: Shopify's AI writes your chargeback evidence for you now. on every order, not just Shop Pay. she says merchants are winning ~40% more "never arrived" disputes. Fight the good fight!!

turn it on before BFCM

full convo:

[Nick Chen @nickhhchen]

@Shopify Much of it is already running on every store on Shopify Payments, at no extra cost. The full story: https://t.co/UioRoJn2Lp

[Nick Chen @nickhhchen]

Shopify Protect has launched at Editions!

Fraud isn't a payments problem. It's a commerce problem.

Shopify sees the whole sale, across millions of businesses. That's why we built Shopify Protect: to block fraud, not customers. Here's how it works.

[Nick Chen @nickhhchen]

The Shop Pay launches keep on rolling and this one makes it possible to purchase from non-Shopify stores too. Who is next? 👀

[Vita Valeikaite @VitaShopify]

We've been cooking. First up: Shop Pay in Claude Duet, on any store, Shopify or not. Shop Pay wherever people shop. More coming.

[Nick Chen @nickhhchen]

And come join us at Shopify if you want to work on exciting projects like this!

[Rohit Mishra @rohitmishra]

https://t.co/H5dVDTFlhh

[Atlee Clark @atleeclark]

DotDev was 🔥 today! We know there were some sessions that people wanted but couldn’t get into so we decided to do them again. Get the updates: https://t.co/ibtQ16zPRe

[Rohit Mishra @rohitmishra]

The promise of stablecoins isn’t crypto for crypto’s sake. It’s giving merchants more ways to sell, get paid, and serve customers as payment preferences evolve. @Shopify is participating in Open Standard to help bring real commerce needs into how Open USD develops.

[tobi lutke @tobi]

This is so good. I gave my hermes a budget and now I’m getting ‘gifts’ in the mail. Highly recommended.

[Nick Chen @nickhhchen]

Payments team at Shopify has been on 🔥 with the recent Editions launch. Personal favourite is managed payment methods, where we'll re-order payment methods to increase conversion rates.

[Rohit Mishra @rohitmishra]

https://t.co/GbIidgs2Ep

[Rohit Mishra @rohitmishra]

We get a lot of questions about why Shopify Payments are disabled after risk reviews, so I want to be direct about what we do, why we do it, and what the data shows.

We often hear "My chargeback rate is only X… why is Shopify acting on my store?"

While chargeback rates are one signal, fake reviews, buried subscription terms, products that never arrive – these are just a few of the other signals that trigger action. When buyers have to dispute a transaction from a merchant because they never shipped a product or the product was different from what was promised, the trust degrades in all independent businesses on Shopify.

We also closely look at when we get this wrong: 99.9% of merchants in good standing have never experienced a wrongful termination or rejection. In the rare cases we get it wrong, there is a defined escalation path, and we have invested in making it faster, more transparent, and more self-serve.

This is what it means to build a platform merchants and their buyers can trust. 👇

[Ilya Grigorik @igrigorik]

https://t.co/pp0ijCqVmj

[Nick Chen @nickhhchen]

Shopify is excited to be a launching partner to the x402 foundation. Enabling agentic commerce for more merchants, buyers, and developers is central to Shopify's agentic product strategy.

[The Linux Foundation @linuxfoundation]

Today, the Linux Foundation announced it is launching the x402 Foundation with the contribution of the x402 protocol from Coinbase. As the neutral home for x402, the Foundation will advance the x402 protocol and help enable community-based innovation in open payments.

Read more here: https://t.co/E42CQ4JjPi

[Nick Chen @nickhhchen]

Shopify 🤝 OpenAI

[Mani Fazeli @mcfazeli]

Starting this week, millions of @Shopify merchants can sell in ChatGPT, into the US.

Their PDP, their checkout, their customizations, no extra setup.

AI is a new front door to commerce. Shopify is what’s behind it everywhere.

[Nick Chen @nickhhchen]

Agentic commerce is here for all merchants.

With UCP, the new payment handler works respects merchant choice for payments. It works for cards (all payment gateways!), wallets, crypto, gift cards, loyalty programs, and so much more.

[tobi lutke @tobi]

Shopify is building the foundation for agentic commerce.

Universal Commerce Protocol, which we co-developed with Google, is now live. UCP will make it faster for agents and retailers to integrate.

It’s open by default, so platforms and agents can use UCP to start transacting with any merchant. Major retailers are already using it.

Agents can handle everything from discovery to fulfillment, and support things like discounts, subscriptions, and loyalty programs. We’ve accounted for all types of commerce.

[Nick Chen @nickhhchen]

Go to a Costco on a weekday and wonder…how are there so many people here?

[Nick Chen @nickhhchen]

@Alex_Danco 👀✅

[Nick Chen @nickhhchen]

USDC on @base + @Shopify + @stripe significantly lowers the barrier for merchants to accept crypto payments. This is the next evolution of crypto for commerce, where stablecoins feel native to checkout and match how merchants manage their business.

[tobi lutke @tobi]

Shopify will enable USDC (Stablecoins on @Base) in Checkout via Shopify Payments and Shop Pay. Early access starts today, roll out throughout the year.

We think that stablecoins are a natural way to transact on the Internet and worked with coinbase to develop the commerce payment protocol smart contract that powers this work

[Nick Chen @nickhhchen]

@patjakubik Building payments integrations is still invite only

[Nick Chen @nickhhchen]

We got lottsss of new features released for payments developers. Reach out and build on the largest pqyments ecosystem in the world.

[Shopify Developers @ShopifyDevs]

CUSTOMIZE CHECKOUTS WITH PAYMENT EXTENSIONS

Build custom payment methods to meet diverse merchant needs. Here's what you need to know:

📊 Market insights
Explore the scale of Shopify's payment ecosystem:
• Over $200B in total payment volume processed through integrations annually
• Over 800 payment integrations covering every region of the world
• More than 350 payment partners building integrations

🧩 Extension types
Four ways to build payment solutions for merchants:
• Cards: Credit and debit cards, as well as custom store cards with unique terms and installment options
• Redeemable: Gift card programs with customized fields and automatic payment splitting
• Alternative payment methods: Local payment methods for specific markets, like iDeal for the Netherlands
• Offsite payment methods: Full redirection to a third-party website to finish the payment process

🛠️ Development process
Steps to create your payment extension:
1. Create an app
2. Add a payment extension
3. Add a checkout UI extension to the app
4. Link the checkout UI extension to the payment extension

What unique payment method can you code and deploy to help merchants enter new markets?
https://t.co/Z6oGRdOfvh