Nicola Hancock

[Nicola Hancock @nickih13]

@TissingtonN @Morrisons Well they gaslit me. No delivery was made yesterday even though they told me it would be. And then about an hour ago they cancelled the order! No apology…awful customer service. I hope you had better luck

[Nicola Hancock @nickih13]

@Morrisons I am totally disgusted with your customer service. I’ve called twice today after my 10am delivery didn’t arrive. Both times I was told it was still coming. At 20:40 I was told I was the next delivery and it’s still not here. You have completely gaslit me

[Nicola Hancock @nickih13]

@TissingtonN @Morrisons I’ve been waiting all day for a delivery between 10-11am. I’ve called twice and been assured that I’m the next delivery…which should have been @ 21:30. I feel like I’ve been gaslit 🙁 when you have been up since 5am and need to be up at 5am again this really is poor

[Nicola Hancock @nickih13]

@Morrisons I responded to your reply immediately…30mins later I am still waiting for a response to my direct message. You are now 9hours late delivering my order!

[Nicola Hancock @nickih13]

@Morrisons my order was due 10-11am this morning. I’ve received a message at 12:12 saying it was on its way and it’s still not here! Is my order actually coming or not?

[Nicola Hancock @nickih13]

@UKCelebrations what is happening with this years advent calendar? Bounty for the first 3 windows! I have 3 disappointed children

[Nicola Hancock @nickih13]

@Georgeatasda I returned a online order instore on 4/9/24 and am still waiting for a refund…please help

[Nicola Hancock @nickih13]

@Morrisons I’ve just checked the app and it has now been rectified. Thanks

[Nicola Hancock @nickih13]

@Morrisons This hasn’t worked so DM sent

[Nicola Hancock @nickih13]

@Morrisons second week of Xmas saver…1st week I didn’t spend enough (due to having liqueurs which weren’t included), 2nd week over the threshold spend to now be told I’ve not qualified for this saver! Even though it’s a 4/5week saver. Am always having issues..help please

[Nicola Hancock @nickih13]

@Morrisons I’ve waited 72 hours as suggested but I am still waiting for the autumn saver points to be added to my account. Please advise best way forward

[Nicola Hancock @nickih13]

@Morrisons I completed the autumn collector with a delivery yesterday but the points haven’t been added to my account…please help

[Nicola Hancock @nickih13]

@Morrisons I have done this…please follow up on my response

[Nicola Hancock @nickih13]

@morrisons I belong to your loyalty scheme. You have sent me 2 vouchers for more card exclusives..they can’t be used together or with the weekly delivery pass exclusive. Help!

[Nicola Hancock @nickih13]

@Morrisons Hi Sammi,
As in my previous message, I have been sent 2 more vouchers but I can’t use them together or with the delivery pass online weekly voucher either. It’s really annoying that you can’t stack vouchers.
Please help

Regards Nicki

[Nicola Hancock @nickih13]

@Morrisons I am still waiting for a response to my direct message I sent 2days ago! 🙄

[Nicola Hancock @nickih13]

@Morrisons I have already DMd you at 7am but will re do it now!

[Nicola Hancock @nickih13]

@Morrisons you have sent me an email with a voucher but I can’t use it as I’ve used a voucher from the app…useless!! Please help!

[Nicola Hancock @nickih13]

@Morrisons I already have!!!

[Nicola Hancock @nickih13]

@Morrisons once again you have cancelled a food delivery that I was due today with no explanation. Your customer service is non existent. Am very disappointed you treat your customers like this