@HSBC_UK everything is not ok, business banking app is down and card transactions aren’t being authorised so you are blocking cards with no means of unblocking. If you’re going to make the card payments process as complex as it is you need to be better - this is a joke.
Many thanks to @JAL_Official_jp for doing right by their customers! W/the @TokyoMarathon_E cancellation, many runners are left high & dry by other airlines. JAL was understanding about the situation. Cancellation fee waived & full refund posted in just 2 days #bestairline#flyJAL
Time to be responsible @British_Airways - WHO say we should prepare for a pandemic but you are still refusing to help people due to travel to Japan https://t.co/60Y9ChvavT #tokyomarathon2020
Disappointed with @British_Airways not being very helpful, will only refund tax for flight and can’t rebook as more than a year away....set to lose. Over £500! How about some credit? #coronavirus#britishairways
Not a good look for @British_Airways to be only airline not helping customers who'd booked to travel for Tokyo marathon. I get it's not their fault/problem it was cancelled, but equally if reports of other airlines are true it's pretty bad for our national carrier to be outlier.
@runnersworlduk please consider adding to your reports on the cancellation of Tokyo marathon how @British_Airways is treating its customers. No compassion/flexibility. Derisory refund offers/charges to change flights. KLM, United, JAL offering refunds & credits #runningcommunity
@British_Airways can you confirm why you are treating people who have flights to Tokyo inconsistently following the cancellation of the Tokyo marathon due to Coronavirus? I have been told no refund but others with the same tickets have had full refunds. Terrible customer service
@99hat99 @British_Airways@tokyomarathon@Olympics Come on @British_Airways, just cos we expect you to be awful and stick to your arbitrary rules that screw customers doesn’t mean you have to be. #bekind all we want to do is defer our flights for a year, no biggy. You support @teamgb, support all athletes!
@British_Airways@TeamGB@ParalympicsGB Hey @british_airways How about showing a bit of compassion and understanding for amateur athletes who have just been affected by the Tokyo 2020 marathon cancellations and allowing them to reschedule flights for 2021??