Nick Schroer

Executive Director @ TTEC Digital | Business Owner I Mentor | Helping Companies Leverage Technology to Create Exceptional Customer and Employee Experiences

[Nick Schroer @nickschroer_]

From QA techniques to trend analysis, each topic refines our operations and elevates interactions.

#SpeechAnalytics #TextAnalytics #CustomerExperience #ContactCenter #Innovation

[Nick Schroer @nickschroer_]

This week, we explored the world of customer call analysis, revealing trends for a comprehensive understanding. Speech and text analysis serve as a guide for intelligent decisions, facilitating proactive issue resolution and enhancing the #CX.

[Nick Schroer @nickschroer_]

A proactive #analysis is key to preventing recurring issues and swiftly implementing measures for a seamless #journey.

The ultimate goal: elevate the overall #CustomerExperience by tailoring solutions that resonate with needs.

[Nick Schroer @nickschroer_]

Look for tomorrow's post for insights on #QualityAssurance in the realm of #AI-powered chatbots and telecommunication.

[Nick Schroer @nickschroer_]

Did you know that AI in the #telecom market is set to reach USD 11.29 billion by 2030, with a staggering CAGR of 28.2%?

The driving force? Elevating #CustomerExperience.

[Nick Schroer @nickschroer_]

#Chatbots, like the ones that Genesys provides, boost business earnings by offering 24/7 assistance across digital channels.

Conversation summarization plays a vital role, enhancing interactions and contributing to substantial industry #growth.

[Nick Schroer @nickschroer_]

Let's explore the world of #SpeechAnalytics and #TextAnalytics within the #ContactCenter this week.

On Tuesday, unlock the power of summarizing conversations. Wednesday, envision QA revolutionized. Thursday, discover how insights elevate the #CustomerExperience. Stay tuned!

[Nick Schroer @nickschroer_]

.@shaneschick with @TTECDigital reminds us ethical #AI use is non-negotiable. Without responsible practices, AI can amplify biases faster and more efficiently than humans.

As a #leader, prioritize ethical considerations in AI-enabled #CustomerExperiences.

[TTECDigital @TTECDigital]

360 Magazine's latest article highlights our State of AI in the Contact Center Report!

"There may, in fact, be time for many CX leaders to either develop responsible AI use policies or crib from those that become publicly available, ..." - @shaneschick.

https://t.co/gLBodosQLd

[Nick Schroer @nickschroer_]

Thank you for joining me this week. Look out for my next week-long series on #speech and #text analytics in the #ContactCenter industry!

#LeadershipExcellence #WorkforceEngagementManagement #LeadershipStrategies #EmployeeEngagement

Work illustrations by Storyset

[Nick Schroer @nickschroer_]

As we conclude this week's discussion of #WorkforceEngagementManagement, let me underscore a crucial truth:

#Leadership is the cornerstone of success.

In #WEM, effective leaders are essential. Why? 🧵

[Nick Schroer @nickschroer_]

Effective leadership acts as a catalyst for a workplace where employees not only survive, but thrive—collaborating, contributing their best efforts, and communicating effectively.

[Nick Schroer @nickschroer_]

@McKinsey Here's the advice: Stay attuned to tech trends, but invest wisely. Choose tools that bring success to your workforce, and doesn't burden it.

#AI #GenerativeAI #Upskilling #Reskilling #CX #EX #WorkforceEngagementManagement

[Nick Schroer @nickschroer_]

#GenerativeAI can be strategically used to empower #employees and fuel #BusinessGrowth.

How? Read more below 👇

[Nick Schroer @nickschroer_]

@McKinsey #GenAI also has the potential to enhance #CustomerExperience, but its success hinges on strategic deployment, proper usage, and ongoing metric maintenance.

When adopting new tech, make sure it supports the workforce, not hinders it.

[Nick Schroer @nickschroer_]

@Gallup We'll explore the game-changing influence of #GenAI and the power of savvy tech investments in tomorrow's discussion.

#EngagementStrategy #EmployeeEngagement #WorkforceEngagementManagement #Productivity

[Nick Schroer @nickschroer_]

.@Gallup's wake-up call is clear: a staggering 77% of global #employees are disengaged, costing companies trillions. In the U.S., #engagement hit a decade-low at 32%, signaling a serious issue.

But it's more than just numbers; it's a call to action. https://t.co/obiJo0gR6d

[Nick Schroer @nickschroer_]

@Gallup It's time for employers to take note.

Let's shift the #disengagement narrative and craft a workplace where your employees not only get by but flourish. Wondering how?