nicole ames

Digital Consultant @TwistIMC,
PT Prof @harvardext @buquestrom, advertising nerd, media addict.
#DigitalMarketingStrategy #SocialMedia #Storytelling

[nicole ames @nicoleames]

@jk_rowling I am --at this very moment--on a bus tour in Scotland, and there are specific stops about you, pubs, HP, Hogwarts, movie locations, etc. You are making SO much $$$ for this country- I think you should get a vote on how it's used 😬

[nicole ames @nicoleames]

20+ yrs. Amex platinum status & suffered the last straw. Total travel fail, zero help. Hotel canceled a rez made & prepaid thru @americanexpress website wo notice. Amex fix: I will get a full refund wo penalty! Left stranded in a foreign country- no hotel!
#CustomerServiceFail

[nicole ames @nicoleames]

@jreineron7 Perfection! 👏👏

[nicole ames @nicoleames]

@jreineron7 check out these clouds over Boston Harbor today! (Facing north) 😊 sailors delight?

[nicole ames @nicoleames]

Do you remember when you joined X? I do! #MyXAnniversary

[nicole ames @nicoleames]

@cmpco Meantime Ogunquit residents are still without power 4 days after the outage. Wish someone from #centralmainepower could've helped me bail out my basement that flooded after we lost power for the sump pump. 😒
#dobetter #enoughexcuses #cmpsucks #CustomerServiceFail

[nicole ames @nicoleames]

@cmpco @Vanished1_03 Have a wonderful evening? Seriously, think of how you respond to someone who is on their 4th evening with no heat. Does that sound wonderful in any way? ##CustomerServiceFail #cmp

[nicole ames @nicoleames]

@AbandonHopeYall @cmpco Pretty convenient there's nobody to answer the phone when there is a person for PR posts on social media. It's a total business decision to leave us in the dark- literally and figuratively. We have no choice as customer so they do whatever they want.

[nicole ames @nicoleames]

@JTarantino_ME @cmpco I think we can all see why they are ranked so badly...

[nicole ames @nicoleames]

@daner1211 @cmpco Right? Something tripped power on a line of homes on our street. I have neighbors across the street and next door with power. This doesn't require tree removal...

[nicole ames @nicoleames]

@cmpco Our power went out 7AM Thursday & JUST today we got an estimate of TUESDAY 10PM as a fix! Residents deserve frequent, transparent communications from CMP. But hey, what do you care about customer service when your customers have no choice? #fail #cmp #sucks

[nicole ames @nicoleames]

@TheGnomeKingII @PeterGoodwin3 @cmpco Pretty much 😒

[nicole ames @nicoleames]

@PeterGoodwin3 @cmpco Exactly no updates at all. I don't need a solution- tell me it's gonna be Saturday or he'll even Monday so I can make an informed decision #CustomerServiceFail

[nicole ames @nicoleames]

@shellespring @DunkinDingus @cmpco But there is basically no communication from CMP. We lost power around 7am on Thursday and have been in "assessing" mode ever since. Haven't seen any trucks except for when they all stopped for breakfast.

[nicole ames @nicoleames]

@cmpco We are clearly a low priority. I guess our flooded basement is just not enough of an issue. Though all the businesses in town have been helped already... 🤔 are you going to pay the servepro bill for us? Discount our next bill? 'm guessing not #centralmainepower #sucks #fail

[nicole ames @nicoleames]

@cmpco my basement is now flooded bc my sumppump cannot run. It's been more than 24 hours and my fridge and freezer are also done. So can I get an update yet? Businesses and homes around me have power, but I can't get more than 'assessing' 😡
#centralmainepower #sucks

[nicole ames @nicoleames]

@cmpco I dont begrudge anyone a breakfast but they were called up from RI, & haven't had direction from CMP. Quit telling me to "be safe" when you havent given us ANY updates in 24HRs. This is all on @cmpco & your #terrible #CustomerServiceFail (ps restaurant nextdoor has power 🤔)

[nicole ames @nicoleames]

No power since 630 am today. It is now 8pm and @cmpco is still "assessing" the outage. We are in town- not the outskirts- streetlights are on as is power in local businesses and nearby residences. Beyond frustrating- as all batteries and back ups are dying. ZERO UPDATES from CMP

[nicole ames @nicoleames]

@cmpco Here's all the crew you've brought up from RI stopping for breakfast at the restaurant next door (that has power) Meantime, our batteries are dead & our house is freezing. Outage status @cmpco from 7am yesterday: "assessing" that's what's #unacceptable

[Abeba Birhane @Abebab]

who's gonna tell them what the very purpose of creating mind maps is