Nicole Wagner

HR Director, Working Mom,Corgi owner and fanatic, fitness, food, and fashion lover

[Erika Kullberg @ErikaKullberg]

Know the fine print for Southwest 🤯

[Shabnam Nasimi @NasimiShabnam]

“Afghan women with internet access will now be able to access over 1,200 free courses on the FutureLearn platform from the best of British higher education, for the duration of the Taliban’s ban on female higher education”

Please share widely 👆🏻📝 https://t.co/UMknZ2WVbH

[Nicole Wagner @nicwags]

@SouthwestAir You are providing a link to a self service option. 🤡 This link was already provided. I put our canceled travel info into the system two days ago and emailed customer service. Already called. 👎🏻 No response, automated or otherwise. Own it, make it right, and brand repair.

[Nicole Wagner @nicwags]

@nragucci37 @Psitech @KevinLewis7News There are plenty of people who “planned responsibly” and still had cancellations and delays a week ahead of the storms. @SouthwestAir has been touting “weather delays” for weeks and price gouging for months. Bring on, @USDOT!

[Nicole Wagner @nicwags]

Thank you, @USDOT ! @SouthwestAir needs to be held accountable for how many customers they are ripping off. Reading countless experiences like ours today. We are supposedly rebooked but after our return flight! I cut my losses and canceled the return to salvage some funds.

[U.S. Department of Transportation @USDOT]

USDOT is concerned by Southwest’s unacceptable rate of cancellations and delays & reports of lack of prompt customer service. The Department will examine whether cancellations were controllable and if Southwest is complying with its customer service plan.

[Nicole Wagner @nicwags]

@deglass1971 @SouthwestAir @SpiritAirlines Agreed! I’ll take less nonstops to avoid @SouthwestAir. Well said.

[Nicole Wagner @nicwags]

@SouthwestAir Meanwhile, the rest of the airlines have recovered today from the holiday travel crisis. Your service is abominable. 2.5 hours on hold because there was no other option for our canceled flight, and we ate the money. #MakeItRightSWA #CrisisManagementFail

[Lyn Montgomery TWU 556 @LynMontgomery2]

Real screenshots of hold times for Flight Attendants who must speak with SWA Crew Scheduling to receive assignments, report illegalities and get hotel information! Insane working conditions for SWA crews! #MakeItRightSWA @SouthwestAir @transportworker @TWU556

[Nicole Wagner @nicwags]

Holiday travel nightmares continue, but @SouthwestAir can’t handle a crisis. Cancel our flight and then send us notification we are rebooked with no info. Good thing I already canceled the whole trip. Now I can’t get full refund, and on hold 2.5 hours and counting. #nomoreswa

[Nicole Wagner @nicwags]

Well, @Macys, another horrible #customerexperience using your call center to try and notify that I got the wrong order. Now on #eternalhold for the third time after intentionally being disconnected twice. #dontshopatmacys

[Nicole Wagner @nicwags]

Proud to work for a company that is featured on the Forbes list of America's Best Employers for Women 2020! 💚#womenthriveatenterprise #iwork4enterprise https://t.co/NdncHML2Qu

[Nicole Wagner @nicwags]

Enterprise President and CEO Chrissy Taylor recently hit the road to visit teams in Nashville, Indianapolis and Chicago. Thanks for recognizing everyone’s hard work, Chrissy! 💚 #iwork4enterprise https://t.co/jRkAN9YzyX

[Nicole Wagner @nicwags]

I'm beaming with #EnterPRIDE and 💚 Chance's Enterprise story. 🏳️‍🌈 #PrideMonth #iwork4enterprise https://t.co/juwQrrqJS2

[Nicole Wagner @nicwags]

I 💚 the diverse perspectives that my colleagues bring to work at Enterprise. 🏳️‍🌈 #EnterPRIDE #PrideMonth #iwork4enterprise https://t.co/oYR2T9KzFy

[Nicole Wagner @nicwags]

https://t.co/gEY6HnGLSz

[Nicole Wagner @nicwags]

https://t.co/2tIhT7eSuu

[Nicole Wagner @nicwags]

We are all looking for ways to go above and beyond for our customers during the #COVID19 pandemic. So, when the United Way of Central WV called and said they needed to transport 17,000 meals 250 miles across the state – Kevin made it happen: https://t.co/FqCZJRwnod

[Nicole Wagner @nicwags]

Our team means everything to us, so we are constantly working to ensure their safety and well being. #OnCallForAll https://t.co/VVAjijOZw2

[Nicole Wagner @nicwags]

If you haven't practiced #mindfulness, it is never too late to start during these difficult times. https://t.co/ft44FMyH3k

[Nicole Wagner @nicwags]

How a cross functional team worked around the clock to update our internal infrastructure due to the COVID-19 pandemic. #iworkforenterprise https://t.co/2LP8EdRosc