@northernassist bought a 7day pass from a machine @ my local station this morning, it didnt print but the money has been taken from my account. No one @ station was interested in helping & when I phoned I was on hold for 45 mins & then no one answered. Terrible customer service!
@northernassist I’m not asking for a refund I just want my ticket that I’ve paid for so that Im able to travel to and from work for the rest of the week. I don’t understand why the people at the ticket offices aren’t helping. I reported it as soon as it happened but yet they where not interested
@northernassist Can I please have the number for head office as this is ridiculous. I bought a ticket, shown them proof it’s gone out of my account and been told I have to buy a new ticket!!!!
@northernassist still getting no where this morning, I haven’t got a lot of money! @northernassist have taken my money and not helping me what so ever. Your ticket machine made the error, why won’t anyone help. Never had such bad service in my life!