@UHaul_Cares @uhaul I expressed I was making my story known. These are facts so not falsifying anything. Thank you. Once corrected so will my posts be.
@uhaul @UHaul_Cares transferred me to Courtney (I wasn't sure if I wanted to speak with her, because she stomped all over my last shred of trust!). Courtney tells me she "forgot to contact" me back!?!?! WTF is that?! So, I meant so little to you that you forgot to call me back?! Really. Said her
@uhaul @UHaul_Cares me back later that night or the next morning when she comes in after speaking with her supervisor. I waited until 3:30pm for a call, so I then called her back. I had asked for her direct line but she gave me the general number I already had, so I spoke with a Brie who
@uhaul @UHaul_Cares call. I then get a Courtney on the phone. She made me feel so good like she's got me. Said she needs to talk to her supervisor because when they are late, they give like $60/day. She acknowledges that is not good enough for something like this... So, she promises she will contact
@uhaul @UHaul_Cares then hangs up... WTRF! So, now, I call back and I talking fast to this guy and he sees what I am speaking about and asks if anyone has ever given me a # to contact their regional office, because they are the only ones that can fix this. I am like nooooo.. He gives it to me. I
@uhaul @UHaul_Cares up I will get my direct supervisor because this is odd. She literally hangs up on me instead of hold. Then I call back yet again the next day because I need to calm tf down! I get another person who sits on the phone not saying anything after I waited 30 mins on the phone, and
@uhaul @UHaul_Cares to my supervisor, one moment please." I wait another 30 mins and then some lady gets on the phone acting as if she can't hear me. She could in fact hear me. Hung up the phone. Then I called back and then wait another 30 mins the next girl says, I will put you on hold and not hang
@uhaul @UHaul_Cares realistic option. Especially since I am driving my kids and myself to TN alone on the 1st of June. I call the call center many times. Wait for their 30 minute hold and I promise you, I am asking as professional and polite as possible for my options. I am told, "I need to get you
@uhaul @UHaul_Cares TN until the 16th of June!!!!!! WTF! R u serious?! So, you expect my kids and myself to be on air mattresses for an entire month and be without any of our belongings. Now, I choice this as an option because I am a single mother of three and moving for my job. This is the most
@uhaul @UHaul_Cares June. Well... Guess what, they moved that date to the 8th of June, which is supposed to be my 1st day at work. No problem. I said shit happens and kept on. So then 3 days later I am checking when the next deduction is coming out of my account and I see that my Uboxes wont be in
@uhaul @UHaul_Cares they rebooked me for a different and more expensive place. No problem, I just want to make sure me and my kids belongings gets to their destination on time. Boom that problem fixed... My Uboxes were supposed to get to TN on the 4th of June and delivered to my house on the 5th of
@uhaul @UHaul_Cares and see that my movers reservation was cancelled. So, now there is nobody coming to bring the Uboxes nor to pack them up, even though I paid for it. I call UHaul and they tell me I have to call in the morning after 8am to the https://t.co/To48PpN8xP that they use. I did so and
@uhaul @UHaul_Cares down the street and told me to notify the movers. I am stunned that I have to notify the movers when this is through their agency, but I do as I am told. I notify the movers and tell them the information that I was told to pass along to them. Then I check later that night online
@uhaul @UHaul_Cares say. The movers call to confirm the day and time with me, tells me to call U-Haul to let them know that I spoke with them. I call U-Haul, the agent tells me that the person that booked the reservation, booked a location that doesn't carry the U-Boxes, so he moved it a few miles
@uhaul @UHaul_Cares usually use U-Haul with little to no issues. I book them for the U-Boxes (biggest mistake of my life), I even pay for the movers which is promo'd through their company. I get a call the day before they are supposed to come to get my items because it is a 16 day travel time they
@uhaul @UHaul_Cares Don't do it! They don't look like that!
I never suggest going through U-Haul! I am living a live nightmare right now. I shopped around for PODS, U-boxes or something. My job is transferring me from AZ to TN. I booked my U-Pods because I thought it would be perfect, since I