Neeraj vicky

[Neeraj vicky @nirajvicky2410]

@JioCare Dear Sir/Madam,
My registered mobile number is 8010913515.
I had initially paid ₹8,481.84 on 19 October 2025 for my Jio Fixed Voice connection ([phone]), and the service was prepaid and valid up to 10 October 2026.
In March 2026,

[Neeraj vicky @nirajvicky2410]

Where to find voucher?
How to redeem?
I am not able to find voucher in my jio app

[JioCare @JioCare]

@nirajvicky2410 Hi Neeraj, our team is here for you. As per the update on the last SR, the voucher already created on your RMN (registered mobile) number - Navin

[Neeraj vicky @nirajvicky2410]

@JioCare Where can I find this Voucher??
How to redeem??
No voucher is being reflected in app, attached is screen recording of My jio app

[Neeraj vicky @nirajvicky2410]

@JioCare Dear Sir/Madam,
My registered mobile number is 8010913515.
I had initially paid ₹8,481.84 on 19 October 2025 for my Jio Fixed Voice connection ([phone]), and the service was prepaid and valid up to 10 October 2026.
In March 2026,

[Neeraj vicky @nirajvicky2410]

I have contacted customer care several times but every time, a different customer care executive quotes a different scenario. But haven't received a resolution yet till today, 12th Sep 2026.

I request you to credit the pending prepaid balance/voucher to my account immediately.

[Neeraj vicky @nirajvicky2410]

I had already paid for services valid up to 10 October 2026.
and additional ₹1,200 on 11 March 2026 during relocation.
And ₹706.82 every month since then. Despite these payments, the adjustment of the prepaid balance from my previous connection has not been credited.

[Neeraj vicky @nirajvicky2410]

Since the connection had already been relocated and activated at the new address on 11 March 2026, I request clarification regarding why the credit has not been credited yet

[Neeraj vicky @nirajvicky2410]

@JioCare Dear Sir/Madam,
My registered mobile number is 8010913515.
I had initially paid ₹8,481.84 on 19 October 2025 for my Jio Fixed Voice connection ([phone]), and the service was prepaid and valid up to 10 October 2026.

[Neeraj vicky @nirajvicky2410]

I have contacted customer care several times but they haven't provided any resolution, every time, a different customer care executive quotes a different scenario. Later they asked me to write an email about it. I wrote an email on 10th June 2026 but haven't received a resolution