Nishanth

Assistant Director

[Nishanth @nishanth4you]

@karteeksmile @crossbeatsind Yeah bro.. and even if they respond it's gonna be irrelevant

[Nishanth @nishanth4you]

Why is it that u never respond to mails or stop communication at one point.. @crossbeatsind

[Nishanth @nishanth4you]

Still no reply from @crossbeatsind they even did nt check my dm

[Nishanth @nishanth4you]

@crossbeatsind I have already DM ed u guys many time..

[Nishanth @nishanth4you]

@crossbeatsind had replaced a 8k watch with a 2k watch. Which i agreed to. But dey hav sent me a used watch. no response from the cus service fr mails. The box is damaged. no protection stickers on the dial.Charger unit is broken.the strap looks used and attached reverse

[Nishanth @nishanth4you]

@crossbeatsind

[Nishanth @nishanth4you]

@crossbeatsind is it fair to replace 7k watch with a 3k watch.

Also why is the part where i asked for another spetra model which is again a lesser prize than orbit infinity not responded.

It's been months.

[Nishanth @nishanth4you]

@crossbeatsind This never happened . I got call from no customer care . If so could you let me know what they have updated.?

[Nishanth @nishanth4you]

@crossbeatsind Never knew you guy had an option to call ?

[Nishanth @nishanth4you]

@crossbeatsind This never happened

[Nishanth @nishanth4you]

@crossbeatsind I am sure your team wud be aware of the issue . ticket ID - 143281 this is the ticket I'd created for my last 500th mail.

[Nishanth @nishanth4you]

@crossbeatsind When i requested for another watch which is almost similar to the one i bot , they said they can't give that

[Nishanth @nishanth4you]

@crossbeatsind Their cross but orbit infinity watch did nt even last for a week, and initially they refused to replace the watch..after thousands of email they said they ll replace after the product comes in stock. Now they wanted me to get their latest model instead of the infinity

[Nishanth @nishanth4you]

@crossbeatsind They don't have a customer care line to talk. All communications are in email. Which is very tiring cos after one point they don't reply to ur mails

[Nishanth @nishanth4you]

@crossbeatsind

[Nishanth @nishanth4you]

@crossbeatsind do you think it's fair to replace a 7k watch with a 3.5k watch.

[Nishanth @nishanth4you]

@crossbeatsind And you guys just said it was because of these reasons and want to send the watch back with a disclaimer that not claimed it will be disposed off. No fix was recommended for a 7k product

[Nishanth @nishanth4you]

@crossbeatsind My issue is clear. I had a display not turning on the issue in the first week of purchase . Which was raised.. and that followed up with a line in the display. The customer care just respond saying it could be over charged or fell. Which either did not happen..

[Nishanth @nishanth4you]

@crossbeatsind I have been writing an email to your customer support, the mails with new subjects are the only ones being responded to. The old ones are not being responded to.