@AerLingus You guys are horrible. My case (01822289) was closed without a resolution, despite several phone calls and emails! Refund me the extra luggage fee! You cancelled our original flight, put me on another airline but did not include the extra baggage that I paid for!
@AerLingus Case Number: 01822289
Dear Customer,
We appreciate your patience and want to update you regarding the processing of your request 01822289.
Please rest assured that our team are actively reviewing it and will be in touch with an update as soon as this has been completed. Blabla
Horrible @AerLingus! You rebooked me on a flight on 03.07.25 with another airline, but did not include luggage that I paid for. I called your staff and was told to pay, that I would get a refund. Until today have not received the refund after multiple calls! Case numer: 02068488
@AerLingus Horrible! You rebooked me on a flight on 03.07.25 with another airline, but did not include luggage that I paid for. I called your staff and was told to pay, that I would get a refund. I paid 160 Euro, and until today have not received the refund! Case numer: 02068488
@EIHelplineTeam You rebooked me on a flight on 03.07.25 with another airline, but did not include the luggage that I paid for. I called your staff and was told to pay, that I would get a refund. I paid 160 Euro, and until today have not received the refund! Case numer: 02068488
@AerLingus Horrible airline! You rebooked me on a flight on 03.07.25 with another airline, but did not include the luggage that I paid for. I called your staff and was told to pay, that I would get a refund. I paid 160 Euro, and until today have not received the refund! Case numer: 02068488