@instagram I have asked 2 friends to authenticate - they did. I have entered verification codes and they're "wrong." I asked for the selfie link - the code to a completely different email is "wrong" a new one never comes.
@instagram I have been locked out of my account for over a month now with NO HELP. Your support articles go in circles. I have authenticated EVERY WAY POSSIBLE and I can't get it. The AI agent doesn't help. I need a REAL HUMAN's help.
@FitbitSupport @fitbit Oh, I bet you're receiving a LOT of contact volume. You can't release a firmware update that kills everyone's device and then offer a coupon for a new one....sheesh. In other news, the apple watch might be slated for prime day. YAY #fitbit#PrimeDay
@mowoodier@FitbitSupport @fitbit @mowoodier you were right. They’ll offer a voucher. Seriously? My Fitbit is not even two years old. AMAZING. They release a firmware update and tons of people’s fitbits suddenly stop working. Hmmmm what could be cause?? I left apple for Fitbit and now…
After the Charge 5 firmware release, tons of people's fitbits go black, won't charge, or sync. I'm one of them. Contacted support but no resolution. What's the remedy? @FitbitSupport @fitbit
@FitbitSupport They didn’t give me a case number. Supposed to send me info via email but never received. If the only offering is a 35% off voucher for a new Fitbit, I’ll pass. This one is 1.5 years old. Shouldn’t be doing this. There’s talk of a class action on the Fitbit community page. FYI.
@IRStaxpros You reduced my refund several thousand dollars incorrectly and now I can't get through to tell you about it. Every time I call, it says that due to high call volume, you can't help me. The deadline is approaching and I need this corrected. How do I do this?
@AllyCare Have been trying to get documentation relating to fraud for 4 months now. 5 calls and a letter to the customer service department, still have not received documentation showing how fraud was allegedly authorized. Need this resolved asap.