nmtkn3 0

[nmtkn3 0 @nmtkn3]

@PODS provided the Fort Worth warehouse address for my Nov 18 extraction, but addressed me by the wrong name and left upcoming billing cycles open. I have requested a formal billing freeze and a written guarantee of zero facility interference before finalizing. Hoping to wrap this up cleanly next week. @TXAG @FTC files remain active until terms are locked in."

[nmtkn3 0 @nmtkn3]

Update: @PODS Office of the Executives tried to force me into a restrictive legal 'Release' to muzzle my family. They offered a $598 crumb, but the contract legally requires me to delete my social media posts and drop my regulatory filings. All while they refuse to waive the $1,700 Houston moving fee. They are trying to buy my silence on the cheap to hide their negligence. I rejected it. The @TXAG and @FTC files stay WIDE OPEN until my family is made whole.

[nmtkn3 0 @nmtkn3]

Hey @KPRC2 @KHOU @wfaa @FOX26Houston @ConsumerReports — look at how @PODS treats a Texas family moving from Dallas to Houston. They withheld my $885 refund for weeks, and now their 'Office of the Executives' is trying to force a father of 5 to sign an NDA and delete my regulatory complaints with the @TXAG and @FTC just to get a partial credit. They are trying to buy my silence to hide their billing negligence. People need to know how this company operates. #ConsumerProtection #OnYourSide"

[nmtkn3 0 @nmtkn3]

@PODS Its been 5 days since I spoke with customer service about my refund and no-one has called me back to make any arrangements. It seems you're now holding my money hostage...@TXAG @BetterServing

[nmtkn3 0 @nmtkn3]

@PODS Its been 5 days since I spoke with customer service about my refund and no-one has called me back to make any arrangements. It seems you're now holding my money hostage...@TXAG @BetterServing

[nmtkn3 0 @nmtkn3]

Update: @PODS Office of the Executives tried to force me into a restrictive legal 'Release' to muzzle my family. They offered a $598 crumb, but the contract legally requires me to delete my social media posts and drop my regulatory filings. All while they refuse to waive the $1,700 Houston moving fee. They are trying to buy my silence on the cheap to hide their negligence. I rejected it. The @TXAG and @FTC files stay WIDE OPEN until my family is made whole.

[nmtkn3 0 @nmtkn3]

Update: @PODS Customer Advocacy called. They are trying to hold my moving timeline hostage while repeating that they 'will review' the rest of the terms. Let's be clear: returning my $885 cash to my correct TX address is a legal requirement, not a negotiation. Telling me they will TRY to get it sent quickly but no guarantee reflects a total lack of corporate urgency. Refusing to waive the $1,700 Houston delivery fees and tell me YOU will decide what I should be compensated after your 2-week negligence caused a Husband and father of 5 during an extremely stressfull time is predatory. The empathy extended for your mishandling of the situation is absent. Just cold corporate scripts. My complaints with the @TXAG @FTC remain open and active.

[nmtkn3 0 @nmtkn3]

Update: @PODS Office of the Executives provided a FedEx tracking number for my $885 refund check arriving tomorrow. Securing my legal property is step 1. However, the fight for the $1,700 Houston moving fees and rental refunds the customer Advocacy Specialist alluded I will not receive continues. The @TXAG and @FTC files remain active until my family is made whole.

[nmtkn3 0 @nmtkn3]

The corporate narrative from @PODS just completely collapsed. After previously stating my $885 refund check was mailed to an old address, the Customer Advocacy Specialist now admits the disbursement was never even issued or sent in the first place.
This transitions the issue from an administrative address error to the unauthorized, systematic withholding of consumer funds for over two weeks. Yet, they still preemptively claim corporate 'guidelines' prevent them from waiving the $1,700 Houston logistics fees caused by this crisis. The level of deceptive billing and bad faith operations is staggering. @TXAG @FTC

[nmtkn3 0 @nmtkn3]

My refund was for canceled transit fees of almost $900, I had to cancel due to financial issues and I was told it would be refunded back to my original payment method. After a week I checked and the money was still not there. I called customer service and they told me they had mailed a physical check to an address I have not lived at in over a year. They then casually said they they would credit my pods account because I was going to spend the money anyway. I am in the middle of moving and I could not get another physical check sent to me as I desperately needed the funds back to my ach account for my 5 kids and wife, life is happening quickly. I expected a call from the accounting department the next day to resolve it but nothing happened. I then sent an email last Friday to resolve the issue within my terms to your listed vp's included and nothing happened. Now I am messaging you on x to get my money back. I've spent over $7,000 with pods to hold my stuff in containers for a year and this is incredibly unprofessional and costing me a great deal of stress, mental and monetary strain. Please give me a proper email where someone will resolve this. Thank you.