Customer bug reports get filtered through support before they reach engineering.
Live on Product Hunt today: ReplyMill routes customer signals into Slack, so engineers reply directly with AI-drafted context.
https://t.co/SVAFB3H5cf
Super excited to be shipping something I've been building that improves the customer experience for SaaS teams π€
If you're an engineer or a product manager, this is for you π
The pattern I keep seeing at SaaS teams:
the person who could actually resolve the customer request is the last to hear about it.
By the time customer feedback reaches engineering, it's been translated twice and half the signal is gone.
Every startup I've worked with had the same loop:
customer hits a technical issue β customer support can't answer it β pings engineering β relays back β customer follows up β repeat.
The engineer could just talk to the customer.
That's the product I'm launching Wednesday.