NOCO®

Your journey. Our power.

[NOCO® @noco]

Power for the unexpected. NOCO Boost keeps the adventure alive. ⚡️

Explore Boost jump starters at https://t.co/Mrs8KGqekw

[NOCO® @noco]

We're sorry to hear about your experience. We understand how frustrating it can be when a product stops working, especially so soon after purchase, and we appreciate the opportunity to address your concerns.

While NOCO's warranty covers eligible product defects, customers are responsible for shipping the product to our Warranty Department for evaluation, per the warranty guidelines included with the device. NOCO covers the return shipping cost for the replacement once the warranty claim has been approved.

We'd like the opportunity to review your experience and see if there's anything further we can do to help. Please send us a private message with your warranty or RMA details so our team can take a closer look.

[NOCO® @noco]

We're sorry to hear about the trouble you've experienced with your GENIUS2D and that you haven't been able to process your return through Amazon. The GENIUS2D is backed by a 3-year limited warranty directly through NOCO. We'd be happy to help you with the warranty process, and if the unit is found to be faulty after evaluation, we can replace it with a brand-new unit. Please send us a private message with your email address and a brief description of the issue, and we'll be happy to help with the next steps!

[NOCO® @noco]

We're sorry you've had such a difficult time reaching our Support team, and we appreciate you bringing this to our attention. We've tested the contact options on our end and were able to access live chat, email, and callback requests successfully, but we've also notified our IT team so they can look into any potential issues. In the meantime, you might try accessing the page using a different browser or clearing your browser's cache and cookies. We're glad you were able to reach us through Facebook Messenger, and we appreciate your patience!

[NOCO® @noco]

Power for the unexpected. NOCO Boost keeps the adventure alive. ⚡️

Explore Boost jump starters at https://t.co/Mrs8KGqekw

[NOCO® @noco]

Thank you for bringing this to our attention and for helping protect other consumers! We've forwarded the information and screenshots to our Legal Team for review and appropriate action.

As a reminder, to ensure you're purchasing authentic NOCO products, please shop through our official channels:

• Website: https://t.co/tsVqccG0qf
• Amazon: https://t.co/D94pMJMjTy
• eBay: https://t.co/zw6gfnxK4V
• TikTok Shop: @nocoshop
• Authorized resellers: https://t.co/j3idKITJGY

We appreciate you taking the time to alert us to this!

[NOCO® @noco]

Hi Steve, I've reviewed your case and believe there may have been a misunderstanding in your previous correspondence with one of our agents. The LED sequence shown in the video you provided is not normal operating behavior, and I'm sorry we didn't recognize that sooner. I have emailed you myself with a link to the warranty instructions and form if you'd like to proceed with a warranty evaluation. Thank you for your patience!

[NOCO® @noco]

We're sorry to hear you're having trouble with your product! Our contact information is available on our website by clicking the "SUPPORT" button in the top-right corner of the page. You can request a callback, chat live with a Support agent, or send us an email here: https://t.co/Zb6KvFA7mL. We'd appreciate the opportunity to help resolve the issue you're experiencing!

[NOCO® @noco]

Hi! We appreciate your continued support of NOCO and are sorry to hear the NLP14 wasn’t a suitable fit for your GSXR750. The OEM battery references we found for your 1988 GSXR750 (YTX14AHL-BS and YB14L-A2) are not among the battery models currently listed as compatible with the NLP14 on our website. We’d appreciate the opportunity to review your concerns further. Please contact our Support Team at [email protected] (not “.com”) or through our live chat at https://t.co/Zb6KvFA7mL, and we'll be happy to assist. Thank you for bringing this to our attention!

[NOCO® @noco]

@matt68164 We're very sorry to hear that you're having this issue with your GB40. Please reach out to our technical support team. You can reach Support by email at [email protected] (NOT ."com"). We also have a Live Chat option on our website here: https://t.co/yx0hjMAk7L.

[NOCO® @noco]

@stoneyslayer We're very sorry that you're having issues with your GENIUS10s. Please contact our support team for assistance. You can reach Support by email at [email protected] (NOT ."com"). We also have a Live Chat option on our website here: https://t.co/yx0hjMAk7L

[NOCO® @noco]

Thank you for bringing this to our attention and for sending the photos.

We take reports of impersonating accounts and suspicious listings very seriously. I've forwarded the information you provided to our Legal Team for review so they can investigate and take the appropriate steps to have the account and listing removed.

We appreciate your help in identifying these listings, as it helps protect other customers from potentially fraudulent sellers. Thank you again for taking the time to report this.