John Noctor

Dedicated to Customer Success and the magic of great Customer Experiences. An evangelist for continual improvement and the belief in making things better!

[John Noctor @Noctor1905]

@easyJet You’ve got to get more staff at your bag drop station at Faro airport, your customers are unhappy and worried about missing their flight

[John Noctor @Noctor1905]

@Se_Railway Any ideas on what I am meant do? At Herne Bay and the ticket office is closed and the ticket machine is out of order!

If I buy online or using the app it says I need to collect at the station.

[John Noctor @Noctor1905]

@MillerandCarter Ah, the “scroll down” to find out what our offer might really cost you approach, expected better from such a renowned chain.

Well you’ve got me, nothing I can do, not a great experience though. Lack of transparency, I should have been informed of higher price when I booked

[John Noctor @Noctor1905]

@MillerandCarter First time using your restaurant, you have a Boxing Day offer of a 3-Course meal starting from £39.95, however the restaurant I am in at Herne Bay says it’s starting from £42.95, the manager will not honour the offer on your website.

Really disappointed.

#fail

[John Noctor @Noctor1905]

@EnglishHeritage I Have been trying to cancel my membership for weeks now, you do not allow this on the members area of your website, you do not answer the phone when I try to call and you have not responded to my complaint form, any ideas? not a great experience so far.

[ServiceDeskInstitute @sdi_institute]

@SITS24 Come by stand #625. Have a chat with the Marvellous @Noctor1905🌟& test your reactions on our 'beat the benchmark' game! 🎮 Don't forget to hunt down the QR code for a sneak peak into the upcoming ITSM Benchmarking Report- coming soon! 👀#servicedesk #SITSshow #ExCel #SDI

[John Noctor @Noctor1905]

Hey @AmazonUK Any idea how my parcel can arrive in Basildon at 03:59 and then depart from Redditch which is 150 miles away 1 Minute later at 04:00 am?

Any chance I am going to get my order which should have been here yesterday?

[John Noctor @Noctor1905]

Hey @RicherSounds Just wanted to give a shout-out to Aiden and Toby from your telesales team, I have dealt with them both this week and they have been friendly, helpful, and as always incredibly knowledgeable.

Can't thank them enough for their help and guidance (and patience!)

[John Noctor @Noctor1905]

We're hiring!

If are you an experienced Trainer looking to take the next step and want to be a part of a fantastic company and help us deliver and develop our training portfolio then check out this role on Indeed for SDI Head of Training and Development.

https://t.co/Zz7tZb4y2T

[John Noctor @Noctor1905]

Not quite sure how you can order 4 pieces of chicken and 2 hot wings and KFC deliver no pieces of chicken and 8 hot wings

#fail

[John Noctor @Noctor1905]

Great chance to join an amazing team and work for an amazing leader!

[John Noctor @Noctor1905]

Hey @ESWH2O If you are going to stop customers water supply for "flushing" least you could have done is tell us about it so we could prepare, not a great experience. Your case number is 9071 2662 5440

#poorservice #CustomerExperience #CustomerServiceFail

[John Noctor @Noctor1905]

It's Thursday so here are some Flamingoes

#photo #ThePhotoHour

[John Noctor @Noctor1905]

Hey @greateranglia Ticket office at South Woodham Ferrers is closed, the ticket machine is out of service, there are no ticket people on the platform or on the train, any idea how I can get a return ticket to Farringdon today?

[John Noctor @Noctor1905]

Let's start the day with a bird of prey

#ThePhotoHour

[John Noctor @Noctor1905]

Looking forward to this!

Should be a fun, engaging and informative session with @davidbullivant , make sure you book your place!

[ServiceDeskInstitute @sdi_institute]

📈🔎 Join us for this insightful webinar to discover how @sunrisesoftware approach their #reporting and uncover how you can use the data you collate to make positive changes within your organisation! Register today ➡️ https://t.co/YOulnhpoE3

@davidbullivant

#servicedesk

[John Noctor @Noctor1905]

This is the year for being brilliant, come and have a chat with us and see how we can help you on that journey

#sdi #brilliant #continualimprovement

[ServiceDeskInstitute @sdi_institute]

We have a great team of #serviceimprovement consultants at SDI, including Head of Service Transformation, @Noctor1905! John has a fantastic reputation with our customers and we are thrilled with the work he does to inspire and inform! 👏

Meet the team: https://t.co/t210Fu3qoh

[John Noctor @Noctor1905]

Soft light

#ThePhotoHour #photography

[John Noctor @Noctor1905]

@UKNikon Thanks, message sent

[John Noctor @Noctor1905]

@UKNikon Hello team, I’m a little bit disappointed with Nikon, my Z9 is one of those being recalled, I submitted my details on 20th December and chased up on 4th Jan only to get a response on 9th Jan saying you are waiting for spare parts, I’ve heard nothing since.