Ok @AmericanAir I have sent three customer relations emails, 7 Facebook messages, and even tried to call and speak with someone about my experiences last week. Nothing. Heard Twitter was to only place you interact with people. So here I am.
@AmericanAir Thanks for responding but: the website says I will hear back within 24-48hr, the representative I spoke to seconds that claim, and your Facebook page says “typically responds in a few hours” it’s been a week.