Shreya Kansal

Meditator, Traveller, SoloTraveller, Adventer lover, Social, Certified yoga teacher & practitioner

[Shreya Kansal @nomadshreya]

@prettygupta123 @VijaySales @VSSupport_ @Fujitsu_Global Similar is my case. Bought the appliance and it's been 7 days no assistance for a not working refrigerator which is still under warranty .

[Shreya Kansal @nomadshreya]

@VijaySales @prettygupta123 @jagograhakjago My name is not preeti gupta. Also all the required documents were shared 5 days ago! Assistance is lagging from your end and you are copy pasting the msgs. Seems how many people are struggling coz of your services

[Shreya Kansal @nomadshreya]

@VijaySales u are so reckless for your client. Inspite of followups and locked complaint no one is assisting.
Only answer from 5 days is give us some time.. we are trying to send someone.
#irritated @jagograhakjago this is really annoying. Every hour I am getting same response.

[Shreya Kansal @nomadshreya]

@VijaySales @GodrejAppliance it's been 6 days without assistance, inspite of mails, calls, tweets and sharing all the details again and again. What is the point of buying products from brands like yours. @PMOIndia @ConsumerReports @jagograhakjago

[Shreya Kansal @nomadshreya]

@GodrejAppliance Your technician called and said *he will try to do it today* do you understand the priority of this escalated matter? 6days without assistance. This is how u value your customers @VijaySales @jagograhakjago @PMOIndia @ConsumerReports

[Shreya Kansal @nomadshreya]

People should #boycott @VijaySales and @GodrejAppliance they sell their products and then there is no after service.
They do not have a TAT and they keep pushing.
If you see history, same issue happened last year with another equipment I purchased at the same time
No resolution

[Shreya Kansal @nomadshreya]

@CodenameBazinga @VijaySales @GodrejAppliance @PMOIndia @GodrejAppliance do u even value your customers and their after service?
This non responsive behaviour is just putting the client in trouble and it doesn't matter to you at all @PMOIndia @GodrejAppliance @GodrejEntGroup @GodrejEnt_group @ConsumerReports @consumersindia

[Shreya Kansal @nomadshreya]

@VijaySales my case is 5th day running.. my refrigerator is not working, gas has leaked and I have no assistance till now inspite I have all my documents and insurance in place.
What is your turn around time, apart from little more time in every tweet.
@GodrejAppliance @PMOIndia

[Shreya Kansal @nomadshreya]

@VijaySales @GodrejAppliance @jagograhakjago @PMOIndia When shall I expect assistance on this matter. I want timelines coz it's 5th day today and inspite I have my documents in place, insurance in place, I have been just asked to give little time from last 4 days. @GodrejAppliance @VijaySales @jagograhakjago @PMOIndia

[Shreya Kansal @nomadshreya]

@VijaySales @GodrejAppliance @jagograhakjago @PMOIndia both of you have my entire issue details along with bills and everything from last 2 days. I am just being asked to drop mails from one I'd to another. When will I get my refrigerator fixed? 4 days no assistance. #frustrated

[Shreya Kansal @nomadshreya]

@GodrejAppliance I am upset, frustrated and irritated right now!
Inspite of multiple followups, i haven't rcvd any assistance yet. It's been 4 days my refrigerator isn't working.
@jagograhakjago @VijaySales @PMOIndia

[Shreya Kansal @nomadshreya]

@GodrejAppliance I am upset, frustrated and irritated right now!
Inspite of multiple followups, i haven't rcvd any assistance yet. It's been 4 days my refrigerator isn't working.
@jagograhakjago @VijaySales @PMOIndia

[Shreya Kansal @nomadshreya]

@VijaySales @GodrejAppliance @jagograhakjago @PMOIndia This is the same response I am getting from Friday afternoon and your team isn't picking the call, giving assistance is out of scope.
#frustated

[Shreya Kansal @nomadshreya]

#boycott @VijaySales as they don't have after service N don't value their end users. Their intent is to just sell the products.
Continuous issues with so many people.
Some do mention them here and some just be the victim.

[Shreya Kansal @nomadshreya]

@VijaySales @GodrejAppliance @jagograhakjago @PMOIndia I have dropped a detailed email on the given email id. Also I have call records and recordings and also details in written from last year as well. If this is not considered to be fixed today . As a consumer I will file my case with @jagograhakjago coz I am at loss buying products

[Shreya Kansal @nomadshreya]

I am regretting buying electronics from @VijaySales 2 years back. First washing machine & now my refrigerator isn't working and inspite of multiple followups and complaints, no resolution.. 3 days have gone by! @GodrejAppliance @jagograhakjago @PMOIndia

[Shreya Kansal @nomadshreya]

@VijaySales @GodrejAppliance @jagograhakjago @PMOIndia I can't DM you guys and I don't want to buy membership to be able to respond to you over private msg.
Godrej has all the details of the issue and your customer care of sec 18 noida branch has details who are saying they are working on it. Though it's been a long time i am waiting

[Shreya Kansal @nomadshreya]

@VijaySales @GodrejAppliance @jagograhakjago @PMOIndia U guys are good for nothing except saying a formal sorry everytime.
Ur team is just making me wait and wait with no response. I have all the recording and time stamp. I have lost my patience.

[Shreya Kansal @nomadshreya]

@GodrejAppliance Shared the registered number plus the detailed issue. Expecting a quick response now!