Heluna Spam Blocker

Heluna is a cloud-based antispam service that works with your current e-mail infrastructure.

[Heluna Spam Blocker @nomorespam]

The logging queue was backed up and caused processing of incoming messages to be delayed - this has been fixed, no email messages have been lost, and we're seeing messages flowing through the system as normal.

[Heluna Spam Blocker @nomorespam]

The issue also affected part of the web console; this has been fixed and is up at 100%.

[Heluna Spam Blocker @nomorespam]

There was an issue with incoming messages being queued for a very long time-- we are clearing the queues and you should start seeing messages flowing shortly.

[Heluna Spam Blocker @nomorespam]

Note that this issue only appeared for some clients-- we're working out which clients were impacted. If you saw a delay in messages, you can drop in a support ticket.

[Heluna Spam Blocker @nomorespam]

Earlier, an issue with Amazon caused mail messages to be saved in the queue longer than they should have been, and marked as delivered when they hadn't yet. That issue has been solved and no messages have been lost.

[Heluna Spam Blocker @nomorespam]

The main heluna database had an issue for a few minutes-- we're back up and running at 100%, and no messages have been lost.

[Heluna Spam Blocker @nomorespam]

The database issue has been fixed; some reputations have been reset, and should resolve themselves shortly. No messages have been lost, and we're back up at 100%.

[Heluna Spam Blocker @nomorespam]

We're currently resolving an issue with the main database, and should be back online within a few minutes.

[Heluna Spam Blocker @nomorespam]

Everything is back up and running at 100%. No messages were lost.

[Heluna Spam Blocker @nomorespam]

We're currently rebooting the core database. Messages should be flowing again shortly.

[Heluna Spam Blocker @nomorespam]

We're back at 100%.

[Heluna Spam Blocker @nomorespam]

Database restarted, queue processing back up and running.

[Heluna Spam Blocker @nomorespam]

Currently restarting the main database. Queue processing is paused for a moment.

[Heluna Spam Blocker @nomorespam]

The queues have been cleared and we're back up and running at 100%.

[Heluna Spam Blocker @nomorespam]

One of our network block list partners started running slowly, and that caused a backup in the queue. That block list has been temporarily disabled - full postmortem to customers later.

[Heluna Spam Blocker @nomorespam]

No messages have been lost. Some messages may be delayed, and some sender IP reputations have been reset.

[Heluna Spam Blocker @nomorespam]

The core filter is back up and running, and we're working through the backlog of messages.

[Heluna Spam Blocker @nomorespam]

We're currently debugging an issue with our core filter, and should be up in a moment.

[Heluna Spam Blocker @nomorespam]

Our provider had an issue, taking the main core offline. We're back up and running at 100%.

[Heluna Spam Blocker @nomorespam]

A huge amount of messages came through, and we're working through the queue. We should be at 100% very shortly.