@SouthwestAir That seems fair. Especially when you canceled my flight twice on the same day, it was $2 away from getting an actual refund, and the "expiration date" listed is not labeled as for the travel funds, but for the ticket. But you're right, not at all confusing.
@SouthwestAir canceled my flight last year and gave me a credit that they said was good for a year. What they failed to mention is that it was from the original date of purchase, not the date the flight was canceled. ๐ก