Nora

[Nora @noritamars73]

@British_Airways Kimbers, I sent a DM and an AI chatbot answered... Please send me a DM or tell me how I can contact you.

[Nora @noritamars73]

A few weeks ago, we had a terrible experience with @British_Airways and @AmericanAir because our luggage didn't arrive at our vacation destination. We incurred significant expenses and a great deal of stress—preventing us from fully enjoying our itinerary
Continued in comments

[Nora @noritamars73]

@British_Airways This is your answer...
"Your message is a little longer than I can manage at once. To assist you quicker, may you please summarise in a few words so I can help?"

[Nora @noritamars73]

@British_Airways I already replied to your DM, but I'm being told my message is too long... I don't understand, then, when you say it's a real person handling it.

[Nora @noritamars73]

@British_Airways My question is: why can't I speak directly to a real person who handles customer service, instead of an AI chatbot?
Is it too much to ask for a phone number where a person—not a machine—actually answers? Or an email address that provides follow-up?

[Nora @noritamars73]

@British_Airways Then they asked me to file a new report, and guess what? I couldn't do it because they asked for my reservation confirmation number; when I provided it, they told me I couldn't move forward because that number had already expired—since it was for a past flight.

[Nora @noritamars73]

@British_Airways They gave me the same link you did, and—as you know—I couldn't get anywhere because the system asked for my details and a report number that had already expired.

[Nora @noritamars73]

@British_Airways Are you really telling me that? Of course I followed up and provided all the information, but in the end, I was always directed to speak with the team handling this issue.

[Nora @noritamars73]

@British_Airways @AmericanAir There is still one suitcase we haven't recovered, and we had to pay for a courier service ourselves to try and get it back.

[Nora @noritamars73]

@British_Airways @AmericanAir There is still one suitcase we haven't recovered, and we had to pay for a courier service ourselves to try and get it back.

[Nora @noritamars73]

@British_Airways @AmericanAir due to the airline's lack of customer service. We filed reports and dealt with their awful service system (which was just a computer that resolved nothing); out of five suitcases, we recovered four only towards the end of our trip.

[Nora @noritamars73]

@British_Airways CHRIS, I need to speak to a person, not AI. SOMEONE who can really help us. It has been a NIGHTMARE going back and forth to the airport, missing our tours and activities. WORST experience ever. @British_Airways

[Nora @noritamars73]

I would like to tell you that British Airways and American Airlines have been a nightmare, as our luggage didn't arrive in London and that completely ruined our trip through Europe. We are still waiting for a response. @British_Airways

[Nora @noritamars73]

@British_Airways Can someone please provide a contact for British Airways (Germany o Denmark) customer service that actually answers? The service is truly terrible; during our trip to Europe, we ended up with one lost suitcase and one broken one, and they refuse to take responsibility.

[Nora @noritamars73]

POR FAVOR ALGUIEN QUE ME PUEDA DAR UN CONTACTO QUE SI CONTESTE Y DE ATENCION AL CLIENTE DE BRITISH AIRLINES (ALEMANIA) PESIMO SERVICIO DE VERDAD EN NUESTRO VIAJE EN EUROPA TENEMOS UNA MALETA PERDIDA Y UNA ROTA Y NO SE HACEN RESPONSABLES @British_Airways @AACenter

[Nora @noritamars73]

@British_Airways Could you please provide an email address or let us know where we can send the full explanation? It is impossible to get in touch with you; no one answers us.

[Nora @noritamars73]

Quisiera decirles que British airways y American Airlines han sido una pesadilla ya que nuestras maletas no llegaron a London y eso arruino x completo nuestro viaje por Europa
Aun seguimos esperando respuesta