Normalizing Excellence

We live in a sea of mediocrity. We’re fighting against the current to regain the craftsman’s mindset and make excellence the new normal.

[Ron Gantt @rongantt]

Whether it’s a new policy, training, automation, or some other control, if you don’t have a clear idea of how what you’re doing helps people deal with the complexity of work, then you may need to rethink what you’re doing.

[Sir Jeremy Hunt MP @Jeremy_Hunt]

We should never again put it in on the shoulders of bereaved families to fight for truth and justice - we need to change the blame culture in the NHS for a positive learning culture in which there is openness not obfuscation following a tragedy

[@norootcause.surfingcomplexity.com on Bluesky @norootcause]

If your incident writeup lists “human error” as a cause, it’s a sign that you don’t really understand how the incident happened. Instead, you stopped asking questions too soon.

If your system depends on humans never making errors, you have a systems problem.

[Dana Smith MEd @DanaSmithMIZPCA]

"The greatest prison people live in is the fear of what others will think."
David Icke

[Normalizing Excellence @NormExcellence]

@EERICHNAGLE Agree. An absence of events is not inherently and indication of safety. Is that quote from anything specific?

[Normalizing Excellence @NormExcellence]

Concerned about the chilling effect this verdict could have on the reporting of medical error

[American Nurses Association @ANANursingWorld]

#Breaking: Today a jury convicted former Vanderbilt University Medical Center #nurse RaDonda Vaught. We are deeply distressed by this verdict and the harmful ramifications of criminalizing the honest reporting of mistakes. Full Statement: https://t.co/DbWldaBz50

[Chief Joseph Kitchen @chiefjoekitchen]

You don't need a formal title or rank to be a leader. Show up every day with a positive attitude. Work hard and be kind.

[Prof. Feynman @ProfFeynman]

Do not use your energy to worry. Use your energy to believe, to create, to learn, to think and to grow.

[Mizzou Positive Coaching and Leading @CoachingMizzou]

Catch them doing something right!
What is your praise to reprimand ratio (PRR)? Research with teenage students discovered that a high PRR led to "greater academic engagement and report card grades, particularly for students who at baseline were more disruptive." @angeladuckw

[Adam Grant @AdamMGrant]

Dismissing ideas that you dislike isn't critical thinking. It's confirmation bias.

Critical thinking is approaching new information with a mix of curiosity and doubt.

It starts with gauging the credibility of the source, the rigor of the logic, and the validity of the evidence.

[Paul Salmon @DrPaulSalmon]

In our @ergonomics1957 state-of-science article on human error we propose the following recommendations to shift the focus from an individual, mechanistic, blame-worthy ‘human error’ approach towards a sociotechnical systems thinking approach #error #systemsthinking #safety

[edel walsh @edelmorgan]

Psychological safety is so important for all staff to flourish! If we don't feel safe we are not in our learning zone so growth and change won't happen.

[Reginald Johnson @RegE_TJohnson]

"it is important to understand that the only way to create positive change in any organization is through positive influence." Truth!

[Amy Edmondson @AmyCEdmondson]

Couldn't have said it better! TY @BreneBrown “If we want people to fully show up – so that we can innovate, solve problems, and serve people – we have to be vigilant about creating a culture in which people feel safe, seen, heard, and respected.” https://t.co/JXX8gdRMga

[Charlie Jones @charlie_psych]

We have tons of evidence for the importance of #PsychologicalSafety. We know it matters.

What are you doing in your workplace to create & nurture #PsychologicalSafety?

I'm looking for real stuff that you think has made a difference, & maybe stuff you've tried that didn't work.

[Hunter Scott @hunterscott]

I forgot how good this talk on "normalization of deviance" is. Really important lessons for critical systems design and operation: https://t.co/d2BhjWegJ0

[Normalizing Excellence @NormExcellence]

16 speakers over 4 days sharing their knowledge. Still time to register for tomorrow’s session and donate to some good causes

[Bhrett McCabe, PhD @DrBhrettMcCabe]

When you look back at your practice and preparation over the last few weeks- are you proud? If not- make a switch!

[Normalizing Excellence @NormExcellence]

Tremendous opportunity to hear all things culture coming up in just 11 days. Register at https://t.co/VmEbiwI5eZ and proceeds benefit the Firefighter Cancer Support Network and Association of Memorial Stair Climbs

[NeuroLeadership Institute @neuroleadership]

Effectively nurturing a #culture of speaking up still isn’t easy—in fact, it can be even harder as teams work remotely—and it is therefore more important than ever. https://t.co/cW8eVt79G2 by @khalilsmith_