@tiffanymary325 This has now been resolved 🙏
Tiffany, Hameed please try logging in again. You should be good now.
And Tiffany, please take down the screenshot with your email showing, just to keep your details private.
Hi Fortune, we’ve been in touch with you through our support channels, so it isn’t accurate to say you’ve been ignored.
As you’re aware, Q-Lock is a fixed-term savings plan and cannot be broken before maturity under the product terms. We also recently enabled the overdraft option as an alternative while we review your request.
We understand you may not be satisfied with the outcome or timeline, but we've responded to your case and are still following up. We’ll continue to communicate with you through the existing support channel.
@Olazk2x we understand your concern. Northquest withdrawals are processed within a 24-hour window, as stated in the app. This processing period allows each transaction to be completed and confirmed securely.
This is where the use of the Autosave tool on the Northquest app comes in, it helps you automate your savings even when you have forgotten about it, and this happens without any form of panic.
Just stress-free and easy to use as well.
You can try it today.
Stop treating every extra income as free money.
Bonus, side hustle payment, unexpected cash. Decide what portion goes towards your
goals before spending.
You can't control how much enters your account. But you can decide who lives there.
Be honest: which one has been spending YOUR money?
Follow for more money moves made simple.
5 people are living in your account right now.
You didn't invite them. They don't pay rent. And they've been spending your money since you got paid.
Let me introduce you.
Sir Idle
He doesn't spend your money. He sits there while inflation quietly eats it like chin chin.
Even ₦5,000 in savings or a fixed deposit puts him to work.
You’re right, and we should have explained sooner. Nothing has been taken. Interest already paid to your wallet was also showing in your investment total. The update fixed that. Your wallet plus investments should match what you saw before. If it doesn’t, DM us your account name and we’ll go through it with you today.
@SpecMan00 We understand your frustration, Please send us a DM with your registered phone number/email and plan details so we can escalate this immediately and get you an update.
And the winners are in 🏆
This Customer Service Week, You joined, you shared, you cheered, and you made this week one to remember. Thank you.
Congratulations to every one of you! Please check your DMs. Our team will reach out with how to claim your prize.
Didn’t win this time? Stay close. There’s more coming, and we’re only just getting started with this community 💛
#CustomerServiceWeek #CSW2026 #Northquest #NorthquestFinance