Nourish

[Nourish @Nourish776]

@CRSmith73 @Hertz Not this time

[Nourish @Nourish776]

Trapped Between Systems: My Real Experience With @Hertz, @Uber, and a Near Scam

By Nourish

I’m writing this to document a real experience — not as an attack, but as a record.

For context, I have a full-time job. Driving on Uber was only a part-time side hustle. Even so, doing everything correctly should not lead to billing confusion, contract renewals after a return, or exposure to scams.

This is what happened.

⸻

Renting the Vehicle for a Side Hustle

I rented a vehicle through Hertz so I could do Uber on the side. In hindsight, renting may not have been the best decision — but that doesn’t change what followed.

Customers deserve accurate billing and clear records regardless of how often they use a service.

⸻

Returning the Vehicle — In Person, on the 22nd

On Wednesday, the 22nd, I returned the vehicle in person.

I handed the key directly to a Hertz representative. He went outside, inspected the car, came back, gave me a thumbs up, and told me I was good. Based on that confirmation, I ordered an Uber and left the location without the vehicle, believing the rental was properly closed.

That interaction matters, because it’s what everything else should be based on.

⸻

Being Charged After the Vehicle Was Returned

Despite returning the vehicle on the 22nd, I was charged for a full additional week — including Thursday, Friday, and the following days.

What made this even more confusing is that the rental contract was renewed, even though:

The vehicle had already been returned
The keys had been handed in
The return had been verbally confirmed
I no longer had possession of the car

To my understanding, a contract should not renew when the vehicle is no longer in the customer’s possession.

⸻

Limited Uber Access and Minimal Use

During that same week, I completed only one Uber trip.

I was unable to fully access or use the Uber app as expected, which meant I wasn’t actively driving or generating income. Despite this minimal use — and despite returning the car — the rental continued billing as if the vehicle was still in use.

Adding to the confusion, I still have access to the Uber driver app, even though I no longer have a vehicle.

That disconnect raises serious questions about how these systems communicate — or don’t.

⸻

The Near Scam That Could Have Made Things Worse

While trying to resolve the situation, I reached out on social media — and that’s when something concerning happened.

I was contacted by a Twitter/X account using the name “Hertz Customer Care.” The account appeared legitimate at first glance, but it was not verified, and the interaction raised red flags.

I stopped before engaging further, but it became clear that this could have been a scam attempt, potentially targeting customers already dealing with billing disputes.

When official support is difficult to reach, people become vulnerable.

⸻

No Clear Human Resolution

Throughout this experience, the biggest issue has been the lack of clear, human accountability.

I encountered:

Automated systems
Long wait times
Unclear explanations
No single person able to review the full timeline

I returned the car, followed instructions, and still had to chase answers.

⸻

Why I’m Sharing This

This isn’t about anger or revenge.

It’s about documenting:

A vehicle returned in person
Charges applied after the return
A contract renewed without possession of the car
Minimal platform use during the billing period
Exposure to impersonation and scams

These are not edge cases. They are systemic gaps.

⸻

What I’m Asking For

I’m simply asking for:

Accurate billing tied to actual possession
Contracts that end when vehicles are returned
Clear communication when issues arise
Human review of disputes
Better safeguards against fake customer support accounts

⸻

Final Thoughts

I did what I was supposed to do.

This article is a factual record of my experience. Hope sharing will helps someone ask better questions and better documentation.

[Nourish @Nourish776]

After going thru all the comments and all the bad experiences people have with hertz. I vote to start a campaign to put @hertz in the spot light for the consumer accountability and their predatory rental practices. Who’s with me?
By the way we are now 8 days since i returned my rental back to hertz and they still haven’t closed my contract and will attempt to charge me again for another week. Good job @hertz🤡

[Nourish @Nourish776]

It wasnt, their still sending me email about renew my contract this friday again, i just keep a record of everything. Im going to have to take it to the next level. I was almost scam by a fake hertz twitter account. This is too much stress . Ive email them and they haven’t respond back , so im just recording everything.

[Nourish @Nourish776]

Returned Uber rental w/ @Hertz Apr 22, 2026 Revere MA. Handed keys to staff, left w/out car. Contract never closed, still charged after return. Also still active in @Uber rental system w/no vehicle. Filed AG + BBB complaints. Need correction ASAP.

[Nourish @Nourish776]

@hertz Man i really thought this was a one off thing, but its obviously not. I return my rental last week Wednesday and they still haven’t close my contract either. They renew it instead and charge me a full week. Even have a scammer called me from some fake hertz customer care trying to trick me into sending them money. And all im getting is the run around.

[Nourish @Nourish776]

@hertz you know you suck when scammers are making fake pages to scam your customers

[Nourish @Nourish776]

@Hertz

[Nourish @Nourish776]

This what dealing with fake hertz site calling to scam me because @hertz still haven’t cancel my contract from last week wednesday.

[Nourish @Nourish776]

So really @hertz this is what i have to do get my contract close and my money back. Guy is asking me for passcode and personal info.

[Nourish @Nourish776]

@hertz You know i never wanted to be the guy who as to come online to called out a company, but here i am. Again its been 7 days now that i drop of a rental at hertz and i was charge for a full week and my contract renewed.

[Nourish @Nourish776]

Today some guy with a foreign accent called me and tell me to go on some shady website from @hertz to put in my personal info to send me my back plus $200. He gave me some crazy number next to a kenya flag which look like im sending him money instead.

[Nourish @Nourish776]

@Hertz @hertz wat are you going to tell me again? To email [email protected]. Well ive already did that and i get no response. I’ve also email [email protected]. Guess wat? No response. So everyday you keep my contract open for a rental that was dropped off 4/22. I’ll be here.

[Nourish @Nourish776]

@Hertz Im not i did this 3 times already

[Nourish @Nourish776]

@Hertz @hertz this is wats happening even after i drop my rental of since 4/22. You owe me for 2 days last week.

[Nourish @Nourish776]

@hertz “ We hope we are meeting all of your needs with your current Hertz rental. Let us know how we are
doing by sharing your feedback in this brief survey: https://t.co/zbVxj3M0po. We are committed to ensuring your complete satisfaction with your Hertz experience.
Reply STOP

[Nourish @Nourish776]

Ok @hertz at did everything you asked me to do about my contract,But still.

[Nourish @Nourish776]

@GMcgrok87163 @Hertz @BBBTriCounties Smh

[Nourish @Nourish776]

@GMcgrok87163 @Hertz @BBBTriCounties Not yet, this is not wat i want to spend my weekend doing. But im getting sent to this and that person/emails