npapasim

[npapasim @npapasim]

@AXAHealth @financialombuds I informed you I wouldn't renew my policy and I’ve now been told that basically cover stopped immediately despite still paying for it. How can that be?

[npapasim @npapasim]

@AXAHealth Hi, I was promised response to my request for treatment a few days ago, but I have not heard back. Could you please provide an update? I have already sent you a dm.

[npapasim @npapasim]

@BarnetCouncil The neighbouring @ladbrokes covered a very large area with flooring glue without ventilation. The fumes are entering my home to the point where my family has head and stomach aches. The shop manager refused to take any remedial action. Could you please help?

[npapasim @npapasim]

@AXAHealth Thank you, but you have not addressed my concerns. I have been consistently receiving conflicting information. Fortunately, this time it has been in writing.

[npapasim @npapasim]

@financialombuds @TheFCA I believe I have been mis-sold a health care policy upgrade by @AXAHealth. Despite dozens of efforts at clarification, AXA has provided different answers at different times. How do I proceed?

[npapasim @npapasim]

@AXAHealth Why are you refusing to pay a claim, you have already approved?

[npapasim @npapasim]

@manypets_uk It is now almost two months since my claim and still no progress not even an update. What is going on? This is a 10 min job, why does it take you months?

[npapasim @npapasim]

@SofatSanjay @manypets_uk @financialombuds Thank you. I'm very sorry about your cat . It appears that this is standard practice for manypets, they delay payments above ~£100 for as long as possible without any reason.

[npapasim @npapasim]

@manypets_uk Why is my claim taking so long to process? This appears to be standard practice now. How do I raise a complaint? @financialombuds

[npapasim @npapasim]

@manypets_uk Could you please provide the website address for the FOS leaflet that you mentioned in your DM?

[npapasim @npapasim]

@manypets_uk Thanks, I sent a DM, looking forward to your response.

[npapasim @npapasim]

@AXAHealth I sent you a DM. It would be nice if for once I could get a response without complaining in social media.

[npapasim @npapasim]

@AXAHealth Hi, How can I get some clarifications in writing with respect to exclusions from my renewed policy? AXA has a track record providing inconsistent/misleading information over the phone. Email or messages through the AXA site are ignored.

[npapasim @npapasim]

@Georgiagalaxyd @British_Airways Apparently this is standard with BA. Heard yesterday at Heathrow that they were refusing to cover the costs of nappies and the parents were asked to prove that nappies are essential items ...

[npapasim @npapasim]

@British_Airways Just returned home without our luggage that contained all baby stuff and our clothes, told by BA agent that the delivery time is at least four days (provided the luggage is found) and that you will reimburse costs for essentials. Can you confirm?

[npapasim @npapasim]

@manypets_uk @financialombuds 1 week later and still no update. How long will it for the claims team to compile an email?

[npapasim @npapasim]

@manypets_uk I have asked for your complaint process, but my messages are ignored. Do you have a complaint process in place? If not, shall I submit the complaint straight to the ombudsman? @financialombuds

[npapasim @npapasim]

@manypets_uk I am sorry too, but the long delays in processing claims together with the low levels of customer support should not come as a surprise. Just look at your twitter feed.

[npapasim @npapasim]

@manypets_uk Hi my claim is with you for a long time and still in queue.I have asked for an update but the claims team did not respond. I asked for the complaint procedure but the service team did not respond. You used to be great, what's going on? Can you help?

[npapasim @npapasim]

@PureGym my membership allows for a buddy to join me in the gym but pure gym provides an invalid link to my friend to join. Can you help?