@omanair what is the response time for replies? I sent emails, whassup messages and even made two attempts to call your offices. I have tried the oma chat as I been trying to add extra luggage but it won’t give me the option online. Help me I’m stranded in Shanghai
@Laineytales Is your son going gym? I noticed my son, when he returned from his dad with similar viles and it turned out he has been injecting peptides
@omanair I sent emails, I sent whassup messages and I made many attempts to ring your airline. I’m in Shanghai, I’m due to return back to uk on 6th. I need to add an additional luggage, I just wanted to do this before I fly. Online it won’t give me this option. Help me pls!!!
@Enterprise what is going on with your services. Where is the complaint process? I’m going to China for a funeral. I rang and spoke to someone yesterday and Colin the whole story of what happened and spoke to Avril and she wants the whole story again?
@SP_EnergyPeople why are your agents pushing me to use online live chat when I say I struggle to use this and am calling Scottishpowers there is no support for people like me with disabilities.
@ScottishPower whats going on with your call centres. I spoke to your agent Sisipho, follow on call from 7.7.26 yet she can’t tell me what’s going on. Apparently she there is no complaint department and in the mean time I get final notices. Are customer being set up to fail?
@AskNationwide what is the mortgage works policy on Domestic violence policy? It appears that with all upto date information they are ‘forcing’ coupes to stay even if it’s dangerous
@budgetaircouk why contact a single mother with disabled child, confirm that you have had to change our flight. Stated I will get new e-tickets within 24hours. 5 days later I’m chasing you for the new e-tickets, only to be told that our flights have been cancelled? What do I do?
@budgetaircouk can you confirm why I am a single mother with two disabled kids, and received email stating our amended tickets have been cancelled. Your booking ref, is not connecting on Flynas website. How am I to travel?
@Budgetair why contact a single mother with disabled child, confirm that you have had to change our flight. Stated I will get new e-tickets within 24hours. 5 days later I’m chasing you for the new e-tickets, only to be told that our flights have been cancelled? What do I do?
Wizz air
This was my initial encounter with Wizz Air. A friend recommended this airline to me. This will be the final time I travel with Wizz Air, as the anxiety associated with this airline is not worth it. I must express that, in terms of budget airlines, this has been the most disappointing experience of my life. I found this airline to lack transparency and possibly engage in practices that mislead customers for their own financial benefit.
Before our flight, we were unable to check in. Upon arriving at Gatwick Airport, the very helpful manager, Anthony, informed us that we were not the only passengers facing check-in issues; we were approximately the 20th customers to approach him. We arrived at the airport 3 hours and 20 minutes before our flight. There were several Wizz staff members present, yet only one desk was open! We had about seven people ahead of us.
However, a blonde female staff member allowed three additional individuals to cut in front of us due to their visa and luggage problems.
In total, there were six Wizz staff members; they could have opened two more desks if they had chosen to do so. It seems that Wizz Air takes advantage of such situations to maximize their profits at the expense of their customers. After waiting in line for 35 minutes, we were required to pay an extra £88. Lovepreet explained that we had to pay because we reached his desk only 2 hours and 44 minutes before departure instead of the required 3 hours. I pointed out that I had been waiting in line and speaking to Anthony, the manager, for over 30 minutes! It is not our fault that they could not open more desks to serve customers more efficiently. This represents a very poor level of service from Wizz Air.
I believe Wizz Air has orchestrated this entire situation to extract more money from their customers.
This has been my experience with how Wizz Air attempts to generate additional revenue.
1) You cannot check in online for two days prior to the flight.
2) The message displayed on the screen simply states to try again later; they do not provide an email address or phone number for assistance if you are having trouble checking in.
3) You arrive at the airport more than 3 hours Andy 20 minutes in advance, yet instead of promptly checking customers in, they create additional delays by having only the bare minimum resources, ultimately imposing higher charges on their clientele.
4) You should have seen the staff member who was eager to take that additional £88 from me! He was the fastest employee, prepared with the card machine before I could even retrieve my phone to process the payment. If only these staff members were this quick to open the desk and assist customers.
5) It is unfortunate that Wizz Air prioritises profit over customer loyalty. I will never support Wizz Air and will express my dissatisfaction with this airline to anyone willing to listen.
This situation was not the fault of the customer; it was a problem originating from Wizz Air. It is outrageous how Wizz Air iqs deceiving their customers.
@BBCWatchdog have you had any complaint with regards to Glyn Hopkins and the warranty they sell? As it appears that it’s not worth the paper it’s written on. I was misled into purchasing something that can not be utilise so essentially I have been misled.
@GlynHopkinGroup when your rep tells
Me that there is a courtesy car waiting for me. I return the hired car, get a £37 taxi to your ilford branch, only to be told I can’t have the keys as the service department is closed. I have been waiting here for almost 2hours! Help Me!
@NissanUK are you able to share your thoughts about this complaint about the service level agreement being dismissed and a series of failure from Glyn Hopkins ilford service department?