nugsnet_CS

Customer Service for products and services

[nugsnet_CS @nugsnet_cs]

@bakerjeffs @nugsnet We are working on it. Please open a support ticket on https://t.co/fOI41l1iuX and we will let you know when we have an update on SamsungTV.

[nugsnet_CS @nugsnet_cs]

@Clayton69Bigsby @nugsnet Unfortunately, we were having network issues at the start of tonight's Billy Strings Livestream. The issues were resolved as quickly as possible. Please contact us on https://t.co/fOI41l1Qkv if you are having problems. We provide Live Chat support during all of our Livestreams.

[nugsnet_CS @nugsnet_cs]

@LisaWorley17 @nugsnet @BillyStrings Unfortunately, we were having network issues at the start of tonight's Billy Strings Livestream. The issues were resolved as quickly as possible. Please contact us on https://t.co/fOI41l1Qkv if you are having problems. We provide Live Chat support during all of our Livestreams.

[nugsnet_CS @nugsnet_cs]

@yung_leb @nugsnet @BillyStrings Unfortunately, we were having network issues at the start of tonight's Billy Strings Livestream. The issues were resolved as quickly as possible. Please contact us on https://t.co/fOI41l1Qkv if you are having problems. We provide Live Chat support during all of our Livestreams.

[nugsnet_CS @nugsnet_cs]

@__Bid__ @nugsnet @BillyStrings Unfortunately, we were having network issues at the start of tonight's Billy Strings Livestream. The issues were resolved as quickly as possible. Please contact us on https://t.co/fOI41l1Qkv if you are having problems. We provide Live Chat support during all of our Livestreams.

[nugsnet_CS @nugsnet_cs]

@TheHotterScott @BigJ1882_ @nugsnet Unfortunately, we were having network issues at the start of tonight's Billy Strings Livestream. The issues were resolved as quickly as possible. Please contact us on https://t.co/fOI41l1Qkv if you are having problems. We provide Live Chat support during all of our Livestreams.

[nugsnet_CS @nugsnet_cs]

@33_barney @nugsnet @BillyStrings Unfortunately, we were having network issues at the start of tonight's Billy Strings Livestream. The issues were resolved as quickly as possible. Please contact us on https://t.co/fOI41l1Qkv if you are having problems. We provide Live Chat support during all of our Livestreams.

[nugsnet_CS @nugsnet_cs]

@mtthffmn @nugsnet @nugsnet_app Unfortunately, we were having some server/network issues that negatively affected some users. These issues should now be resolved. Please contact us on https://t.co/fOI41l1iuX if you continue having problems or have any other questions.

[nugsnet_CS @nugsnet_cs]

@Rebachewz @nugsnet @disco_biscuits Unfortunately, we were having some server/network issues that negatively affected some users. These issues should now be resolved. Please contact us on https://t.co/fOI41l1iuX if you continue having problems or have any other questions.

[nugsnet_CS @nugsnet_cs]

@trickster1966 @nugsnet We have not had any other reports of issues with starting playback using the PLAY button on the cover art of the show in your Library. If you continue having problems try restarting your device and/or uninstalling and reinstalling the app. Contact us on https://t.co/fOI41l1iuX

[nugsnet_CS @nugsnet_cs]

@trickster1966 @nugsnet For more information see here: https://t.co/eZZxjfIWSM

[nugsnet_CS @nugsnet_cs]

@trickster1966 @nugsnet This issue should be resolved with the next update to our Android app scheduled for release within the next 2 weeks. You can open a support ticket on https://t.co/fOI41l1iuX if you want us to send you an email update when the app update is live - or email us at [email protected]

[nugsnet_CS @nugsnet_cs]

@SeanLyng @nugsnet @Sonos Sonos uses their own playlist functionality (i.e. you can create Sonos Playlists in Sonos). Unfortunately, Playlists created on https://t.co/0sYuukeik2 are not available on Sonos at this time. Contact us on https://t.co/fOI41l1iuX if you have any other questions.

[nugsnet_CS @nugsnet_cs]

@trickster1966 @nugsnet @MGMMusicHall We recently discovered a bug with our Android app which should be resolved with the next update.

You can start the playback straight from the Purchased Audio->“Shows & Albums” section using the Play button on the show cover image. Please contact us on https://t.co/fOI41l1iuX

[nugsnet_CS @nugsnet_cs]

@MarkGAtl @vinylsneverdie @nugsnet @goosetheband If you have problems using one browser we recommend trying another. We have had a handful of reports of issues tonight on Chrome. Using Edge should resolve the issue.

Please contact us on https://t.co/fOI41l1iuX if you continue having problems so we can try to help.

[nugsnet_CS @nugsnet_cs]

@MarkGAtl @vinylsneverdie @nugsnet @goosetheband Sorry for the trouble you're having. Try accessing the stream using the desktop player at https://t.co/ZQ8QUO01zC on Safari or Edge.

Contact us on https://t.co/fOI41l1iuX if you continue having problems so we can try to help.

[nugsnet_CS @nugsnet_cs]

@vinylsneverdie @nugsnet @goosetheband Sorry for the trouble you're having. Try accessing the stream using the desktop player at https://t.co/ZQ8QUO01zC using Safari or Edge.

Contact us on https://t.co/fOI41l1iuX if you continue having problems so we can try to help.

[nugsnet_CS @nugsnet_cs]

@Concert_People @MemphoFest @nugsnet Replays of those Livestreams were available for a limited time, until October 8th, and have now been removed from our platform. We add new videos to our streaming catalog whenever the bands permit. Contact us on https://t.co/fOI41l1iuX if you have any other questions.

[nugsnet_CS @nugsnet_cs]

@90sFoggy @nugsnet @disco_biscuits At this point the 2+ hour Livestream had ended. When you relaunched you were taken back to the start of the broadcast and the 15 minute "pre-roll" of "Please Stay Tuned". Contact us on https://t.co/fOI41l1iuX if you have any other questions.