This experiment lead to a big insight for the Retention team: The power of good friction!
Good friction is friction we add to the experience that increases users’ motivation by getting them to actively assess their end goal.
Once they do, it stays with them for a LONG LONG TIME
I'm a CEO and have two young kids.
Because of that, sometimes people label me a "mompreneur".
They mean well, but this term is patronizing.
Here's why (and what to say instead):
Signups are way up on Signal (welcome everyone!) We also know what it’s like to work through an outage, and wish the best for the engineers working on bringing back service on other platforms #mondays
1/ It's Sunday. It's your cook's day off.
You're hungry. You want to order something. You open Swiggy/Zomato.
You scroll through different options but you can't decide what to order.
10 minutes pass. Then 20. Now you're hangry.
I see you. And now I have a solve for you👇
If two people always agree, it’s a sign that at least one of them isn’t thinking critically—or speaking candidly.
Differences of opinion don't have to be threats. They can be opportunities to learn.
Intellectual friction isn't a relationship bug. It's a feature of education.
I once scored a media placement that led to 1,600 new customers.
Here's the story of my biggest PR & marketing win — with frameworks you can borrow: