Mum’s funeral will be held 9.45 am 28th Jan at Forest Park Crematorium. We know how hard it is to attend. If you’d like to donate in mum’s memory @SFHUK & @LDNairamb were the 2 charities she supported the most
@NatWest_Help a complaint lodged with you 2 weeks ago has not even been acknowledged or had a complaints advisor allocated. How do I complain about complaints?
@UberEats how do I navigate your app to complain? Food arrived so late that staff with clinical duties were unable to eat as their break had ended. No option to explain this and when I got through to a person they treated it as a complaint about cold food and cut me off.
@virginmedia That would be the 5th time it’s been extended. Thank you for the clarity. It will help my neighbours and I decide where to purchase our broadband based on open and clear communication with customers
@virginmedia the RM6 area has been without broadband since Saturday with no explanation and repeated delays to forecast resolution date/time. Not good if you work from home. Customers deserve the courtesy of details of what’s gone wrong and why it’s taking so long. Do better!
@virginmedia Thank you. What is lacking is context as to the reason for the push back. This can leave your customers even more frustrated. In my clinics in the nhs, if a clinic is late I explain to my patients why there is a problem and what I’m doing to put it right. Could you do the same
I am immensely proud that the NHS I work in is one of the most multi-ethnic and diverse organisations in the world.
NHS colleagues and emergency workers from many countries and faiths work around the clock to serve every UK community. You have my utmost appreciation and respect.
I don’t want tax cuts. I want the ambulance to arrive. I want good schools, public transport and town centres. I want investment in jobs, education and people. An extra tenner a week is no good to me when society is falling to bits.
Incredibly proud today to work with the VTE prevention team. From restarting the service a little over 2 years ago, to having their work recognised by Thrombisis Uk and attending their awards ceremony in Parliament today
What an achievement!
I'm an A&E consultant and I'm tired after a weekend of nights.
But this am, I've handed over what I described as a "good department". This was said genuinely and with no hint of irony.
We provided great care and have very short waits to see an A&E doctor, but I'd forgotten how unacceptable it was to have 18 patients in the corridor, and elderly patients waiting over 2 days for a ward bed.
My lens of what is good and acceptable has been slowly warped by the slow & damaging effect of the working conditions of A&E departments up and down the country.
My biggest worry is that I'm starting to accept the unacceptable.
This is not about a lack of gp appointments, patients "abusing" the system or poor management - in fact we had excellent hospital management support, with patients boarding on each ward waiting there instead of A&E for a bed.
This is a simple case of patient demand being greater than what the overall health economy can cope with.
We have to either change the way we work, change demand via expectation management or increase resources.
If not, then the unacceptable becomes the norm and that's unacceptable.
Our patients and staff deserve better.