@bankofscotland Called BoS to ask for email address to report data breach as couldn't give details on phone as in public place. BoS repeatedly pressed me to answer security questions even though I said I couldn't due to being in public place. Is this BoS policy? Call recorded.
@BankofScotland I'm not Paul, I'm Nicola. What is the process for someone to report an urgent issue, such as a data breach, which happens in a public place?
@BankofScotland Just googled this - "Unless you have enabled the option to Receive Direct Messages from anyone, you must send them a message or follow them before they can message you back."
@BankofScotland URGENT - Just sent details of data breach on your site to [email protected] Is there a better email address to use? Can't give details over phone as in public place.