O2 Problems

Share your #O2Problems here.

[O2 Problems @O2Problems]

@O2 @Rich_J_Hill We'd recommend you leave. No point paying a premium for poor service and unhelpful customer services.

[Gerry Murray @gerryjmurray]

@O2 no, the escalation department are apparently calling my wife 'some time in the next 3 days'. Great service for a 10yr customer.

[O2 Problems @O2Problems]

@O2 @gerryjmurray all classic O2 customer service. It's what the company pride themselves on. We'd recommend a call to Vodafone. #O2Problems

[O2 Problems @O2Problems]

@zimber13 classic game of hot potato from O2 social media team #O2Problems

[O2 Problems @O2Problems]

@SarahNextModels @O2 try [email protected] they aim to reply with 7 working days but don't. Hold your breath #O2Problems

[O2 Problems @O2Problems]

@MH_OLOL this is because the company can't cope with the amount of people having to complain about their poor service. #O2Problems

[O2 Problems @O2Problems]

@ItsGennaAlTai we think most people do due their frustration! Really not a great company in our experience.

[O2 Problems @O2Problems]

@ItsGennaAlTai the social media team won't help. There's little point to their existence. Try [email protected].

[O2 Problems @O2Problems]

@linziferd you could try going into a store but judging by similar problems experienced by other users they don't help either. Typical #O2

[O2 Problems @O2Problems]

@Aaron_Lee_Willi [email protected]. I believe their current reply time is 7 working days. Not a quick fix but nothing at #O2 is.

[O2 Problems @O2Problems]

@taz3677 "like for like" loan phones don't exist for O2 so they NEVER gurantee one.

[O2 Problems @O2Problems]

@mcdeee_ typical social media team blooper!.

[Jake Johnson @jakepjohnson]

20 minutes in queue to talk to someone about an upgrade. Not a great incentive to get me stay @O2.

[O2 Problems @O2Problems]

@jakepjohnson you'll be waiting a long time for them to call you. We'd recommend making that call to Vodafone instead.

[O2 Problems @O2Problems]

@Bexy82Bexi that's not too dissimilar from the phones #O2 provide as replacements when they take your smart phone in for repairs.

[O2 Problems @O2Problems]

@Aaron_Lee_Willi unsurprising that you didn't have a repsonse. The social media team won't help. Email the complaint review service instead

[O2 Problems @O2Problems]

@snape_mark there's no point responding to their questions as they'll simply say "we hope you get it sorted soon" assholes.

[mark snape @snape_mark]

@O2 awful customer service and have been a customer over 15 years! Probably not for much longer.

[O2 Problems @O2Problems]

@JenbenCrosby so after all those questions, the social media team haven't remotely helped again! #O2Problems