Planning a road trip 🚗 is just like designing a #customerexperience journey: try to remove complication, ask for feedback, anticipate and limit road blocks, and make the experience extra memorable 🌅. #cx
As CAC continues to rise, LTV/retention is becoming a much more important metric 📈
CX folks, your time is here🕺
CX is a marketing channel 💸
CX is proactive, not reactive 🚀
@mrsharma@kdlafrance@helena love this article 🗞
https://t.co/iZZo6OQ1eS
@UHaul_Cares please help! Reservation is not showing up and your CS team wont pick up the phone. Sitting in the office wasting time and I need to move today!