Customers Relations Team

Dedicated to helping customers with fast, friendly, and effective support. Our team is committed to delivering excellent service.

[Customers Relations Team @ODEONHelp_com]

@rorymcevoy Hi @rorymcevoy , I’m Mark from Customer Relations team and I’d be happy to help. Please follow back and send your email address and phone number via DM and I’ll get in touch with you directly to look into this for you and provide the assistance you need. Thank you.

[Rory McEvoy @rorymcevoy]

@ODEONHelp I’ve already emailed that address twice with no response. Very disappointing customer service and frustrating Odeon website / app experience. Your refund functionality is broken. I’d appreciate a response please. Thanks.

[Customers Relations Team @ODEONHelp_com]

@Scott_Pock Hello @Scott_Pock , just checking in to see whether your concern has now been resolved. If not, please follow us back so we can send you a direct message and assist you further. My name is Mark, and I'll be happy to help.

[Scott Pocklington @Scott_Pock]

@ODEONHelp I, didn’t get a ticket ID, I got charged but received nothing!

[Customers Relations Team @ODEONHelp_com]

@japanmentalist Hi @japanmentalist , I’m Mark from Customer Relations team and I’d be happy to help. Please follow back and send your email address and phone number via DM and I’ll get in touch with you directly to look into this for you and provide the assistance you need. Thank you.

[John Maurice @japanmentalist]

@ODEONHelp the app won't let me get a refund as I have double booked tickets because the website said payment failed so I resubmitted and now I've booked two sets of seats

[Customers Relations Team @ODEONHelp_com]

@Chana9MUFC Hi @Chana9MUFC , I’m Mark from Customer Relations team and I’d be happy to help. Please follow back and send your email address and phone number via DM and I’ll get in touch with you directly to look into this for you and provide the assistance you need. Thank you.

[European Bob @Chana9MUFC]

@ODEONHelp can you respond to my dm

[Customers Relations Team @ODEONHelp_com]

@NaomiSummers Hi @NaomiSummers , I’m Mark from Customer Relations team and I’d be happy to help. Please follow back and send your email address and phone number via DM and I’ll get in touch with you directly to look into this for you and provide the assistance you need. Thank you.

[Bloodbabe2003 @NaomiSummers]

@ODEONHelp why is there such a backlog for help? My local cinema was shut and promised refunds within 48 hours when I was able to still book through the app same day. Anyone that booked for Evil Dead Burn through Leeds Bradford on July 10th should have been refunded by now.

[Customers Relations Team @ODEONHelp_com]

@Nizzy6996 Hi @Nizzy6996 , I’m Mark from Customer Relations team and I’d be happy to help. Please follow back and send your email address and phone number via DM and I’ll get in touch with you directly to look into this for you and provide the assistance you need. Thank you.

[Lewis James Nisbet @Nizzy6996]

@ODEONHelp Hi, I've sent two DM's about this, still waiting for a response.

[Customers Relations Team @ODEONHelp_com]

@shibbysimpson Hello @shibbysimpson , just checking in to see whether your concern has now been resolved. If not, please follow us back so we can send you a direct message and assist you further. My name is Mark, and I'll be happy to help.

[niamh 🦋 @shibbysimpson]

@ODEONHelp please can you reply to my DM

[Customers Relations Team @ODEONHelp_com]

@londontweets24 Hello @londontweets24 , just checking in to see whether your concern has now been resolved. If not, please follow us back so we can send you a direct message and assist you further. My name is Mark, and I'll be happy to help.

[Mrs F @londontweets24]

@ODEONHelp reply waiting in DM’s

[Customers Relations Team @ODEONHelp_com]

@AndySimpson96 Hi @AndySimpson96 , I’m Mark from Customer Relations team and I’d be happy to help. Please follow back and send your email address and phone number via DM and I’ll get in touch with you directly to look into this for you and provide the assistance you need. Thank you.

[Andrew Simpson @AndySimpson96]

@ODEONHelp @ODEONCinemas been sat in customer support chat for almost 3 hours now, it's timed out twice and reset while I've been waiting to speak to a real person. The chat bot is rubbish and not helpful at all

[Darren Cullen @D_Cullen1]

@ODEONHelp_com Done !

[Customers Relations Team @ODEONHelp_com]

@edgymcveggie Hi @edgymcveggie , I’m Mark from Customer Relations team and I’d be happy to help. Please follow back and send your email address, booking details and phone number via DM and I’ll get in touch with you directly to look into this for you and provide the assistance you need.