I have a very simple address and my house is literally at the start of the street. I’ve never had an issuer with any other delivery service but you all. You delivered my package to the wrong address and couldn’t recover it. Now your driver is trying to do it again!
@FedExHelp this is my fourth time reaching out about my package that your driver won’t deliver to the correct address. I was assured it would be delivered today after taking a SECOND day off of work to sign for it. This is the worst experience I’ve ever had!
@FedExHelp I need assistant and a resolution ASAP! I previously opened a case because a package was delivered somewhere else in error. I provided proof that wasn’t even my location. The shipper is attempting to get me my item again and it’s not to the outlined address
@UPS Can you help me understand why there was an issue delivering my package to my apartment building when UPS is here frequently delivering others? Seems like the driver didn’t want to deliver in the rain but now I have to worry about how to get my package?
@Ask_Spectrum I even asked if I could go ahead and make a reservation and the CSR stated it was not needed. All these people are getting support with devices etc that takes quite some time all while I just simply need to hand over some equipment. This really seems like a waste 🙄
@Ask_Spectrum Please educate your customer service folks to set the correct expectations when specifically asked. Called about returning equipment and asked if could just walk in and drop off without needing to wait for an associate