Phil Thomas

Security - hacking - breaking and fixing ideas in my brain when I’m staring into the distance

[Phil Thomas @oitbcPhil]

@British_Airways Already following you and tried to send a DM and gets an AI response back that gives you option 6 to talk to an agent and if you select that then it gives you the sole option to return to the main menu

[Phil Thomas @oitbcPhil]

@AirFranceUK @WestJet @British_Airways all competing for the title of worst airline who don’t give a fig about their customers. 4 day journey home, stranded at last leg and abandoned by them all and all luggage lost and now our claim has disappeared from the Air France system.

[Phil Thomas @oitbcPhil]

@British_Airways Does it count if you booted us from the flight as you were overbooked. We landed from Canada at CDG and then got to the gate via connecting flights pathway and your staff denied us access.

[Phil Thomas @oitbcPhil]

@British_Airways @AirFranceUK @WestJet Everyone pointing the fingers at each other and no one wants to help resolve this.

[Phil Thomas @oitbcPhil]

@British_Airways @AirFranceUK @WestJet Thank you - I will fill in the complaint form. We started with WestJet, were rebooked on Air France and British Airways. Air France sent our luggage to BA. BA oversold the flight so removed us. Luggage has gone missing and no one knows where.

[Phil Thomas @oitbcPhil]

@British_Airways I was the person travelling with the rest of my family. I was shocked to see your staff behaving in this way and in BA abandoning us.

[Phil Thomas @oitbcPhil]

@British_Airways why cancel a booking and abandon a family of four in Paris who just landed on day 4 of their attempt to get home from Canada then have your staff abuse me and tell me to get lost and think that’s acceptable business practice? Just asking before talking to press

[Phil Thomas @oitbcPhil]

@AirFranceUK why don’t you answer your phones or WhatsApp? Been on hold for 1hr 30 mins before being disconnected. You’ve lost all our luggage and the baggage claim form we completed and have a copy of from CDG Terminal. Is it just gross incompetence?

[Phil Thomas @oitbcPhil]

@British_Airways is there a mechanism to complain about abusive staff you employ please?

[Phil Thomas @oitbcPhil]

@WestJet @SkipCanada Yep no chance of that feeling with WestJet. Instead you will send people on a 4 day journey together home, not complete the last leg leaving them stranded and then lose all their luggage and not respond.

[Phil Thomas @oitbcPhil]

@WestJet are the worst airline in the entire world. I don’t think I’ve ever experienced a company who cares less about its customers and lies about delays. It’s grossly incompetent and corrupted. Now on day 2 of 5 to get to back to UK, which was supposed to take 13 hours

[Phil Thomas @oitbcPhil]

How in 2025 does @WestJet a) not have a way to add a snowboard bag to a booking online and b) have staff who ask you to spell snowboard and explain what it is to them. After 15 mins they just gave up and said ask at the airport and pay for it there at 2-3x the cost.

[Phil Thomas @oitbcPhil]

@swpolice 600 cars and about 2,000 people trapped in Sophia Gardens in Cardiff since 22.25 tonight and can’t get out. Any chance you could find out the problem and fix it? People are getting irate and aggressive with their cars.

[Phil Thomas @oitbcPhil]

Is episode 6 of Bridgeton season 3 the worst example of continuity errors for the 4 man drinking scene (see drink glass levels throughout the scene) 😃😂 #BRIDGERTON

[Phil Thomas @oitbcPhil]

https://t.co/NlhbXNFdMQ via @BBCSport god that was a bad choice. We imploded after Costello went off

[Phil Thomas @oitbcPhil]

@ITVSport how can the Aussie hooker stand in the field to throw in at a line out. I thought they had to be touching or behind the line? #RWC23

[Phil Thomas @oitbcPhil]

@TRaiderLIVE have you gone out of business? Just wondering as your phones say there’s no one there to answer them in the day and to email and then you don’t respond to emails. 7 days and counting

[Phil Thomas @oitbcPhil]

@TRaiderLIVE Yes. You don’t though. Can’t answer phones or emails after 7 days of being messages. No online rebooking facility for those who have been injured and need to reschedule. It’s pretty poor

[Phil Thomas @oitbcPhil]

@TRaiderLIVE One where you bother to answer your phones or emails in less than 8 days. Your customer service is shocking.

[Omid Djalili @omid9]

Somewhere there is a city-sized warehouse full of letters and parcels for Liz Truss that can’t be delivered because no one has any idea what planet she lives on.