Anna 🐚

[Anna 🐚 @okaouu]

@agoda Check-in is March 22. This must be resolved before to avoid a no-show. @agoda

[Anna 🐚 @okaouu]

@Agoda Your support keeps making us lose time with repeated requests instead of resolving the issue. It now feels like an attempt to avoid refunding despite all documents provided and a similar case already approved. Please act urgently.

[Anna 🐚 @okaouu]

@agoda @Agoda Your support keeps sending us in circles instead of resolving the issue. All documents have already been provided and a similar booking was refunded. Please stop delaying and escalate this case urgently.

[Anna 🐚 @okaouu]

@agoda Same documents already provided. This must be reviewed before check-in to avoid a no-show.

[Anna 🐚 @okaouu]

@Agoda @agodaClaimCare Urgent help needed for booking 627411855. Our flight was cancelled 24h before departure due to regional disruptions. We informed the hotel before check-in and sent all documents We are in Thailand with our 2-year-old child and still have no solution

[Anna 🐚 @okaouu]

@agoda @Agoda This is the same itinerary and same cancelled Emirates flight EK0076 already accepted for a refund (booking 627411855). Check-in is March 22 and your delay will force a no-show. Please escalate immediately

[Anna 🐚 @okaouu]

@agoda @agodaClaimCare This is the exact same situation and documents. We are still waiting for your reply by email. The check-in date is March 22 and this is now urgent.

[Anna 🐚 @okaouu]

@agoda @agodaClaimCare Urgent – second booking for 22/03 impacted by the same cancelled Emirates flight EK0076. A refund was already approved for booking 627411855. We request the same resolution for this booking.

[Anna 🐚 @okaouu]

@yacine_djl @agoda @DubaiDET @lovindubai @ConsumerCouncil Same here 🙋🏻‍♀️

[Anna 🐚 @okaouu]

@agoda @Agoda I will continue raising this issue publicly until a fair resolution is found. We have provided all documents proving our Emirates flight cancellation and informed the hotel before arrival. After more than a week, we are still going in circles.

[Anna 🐚 @okaouu]

@agoda @Agoda Now the hotel says it refuses any reconsideration because the booking is a no-show, while earlier they confirmed they could review the case if an official flight cancellation was provided. I already sent all documents from Emirates. This situation is unacceptable.

[Anna 🐚 @okaouu]

@agoda After more than a week and multiple contacts, Agoda still refuses to resolve this issue despite all documents being provided. @agoda

[Anna 🐚 @okaouu]

@agoda @Agoda I did check the email. Unfortunately your team keeps finding new excuses instead of resolving the issue, despite all documents already provided (email, certificate and SMS from Emirates confirming the cancellation). We are in Thailand with our 2-year-old child and urgently

[Anna 🐚 @okaouu]

@Agoda For over a week your support keeps finding new excuses instead of resolving the issue, despite all documents already provided (email, certificate and SMS from Emirates confirming the cancellation). We are in Thailand with our 2-year-old child and this situation is urgent.

[Anna 🐚 @okaouu]

@agoda @Agoda It has been more than a week and your support keeps going in circles despite all documents being provided. We are currently in Thailand with our 2-year-old child and urgently need a resolution.

[Anna 🐚 @okaouu]

@agoda @Agoda @agodaClaimCare please escalate this case urgently. #TravelSupport #TravelDisruption #Agoda

[Anna 🐚 @okaouu]

@Agoda Urgent help needed for booking 627411855. Flight cancelled 24h before departure due to regional disruptions. Property informed before check-in and documents sent, yet marked as no-show. We are in Thailand with our 2-year-old child and need urgent assistance. #Agoda

[Anna 🐚 @okaouu]

@agoda The hotel even confirmed by email that a date change or credit could be considered if we provided the official documents. These emails have been shared with Agoda. After one week of back and forth, we still have no resolution while travelling in Thailand with our young child.

[Anna 🐚 @okaouu]

@agoda Mar 2 – contacted hotel to ask if dates could be changed if flight was cancelled
Mar 4 – flight cancelled → hotel informed immediately
Mar 5 – booking marked as no-show
4 calls with Agoda → each time asked to wait 48h
Mar 9 – hotel requested cancellation documents