Old El Paso

The official home Old El Paso in the UK and Ireland, making Mexican food fun since 1938.

[Old El Paso @oldelpasouk]

@dml12345678910 Hi Michelle! We’ve sent you a direct message to assist you further. Please check your inbox. Thank you!

[Old El Paso @oldelpasouk]

@Flavia06437207 @UK_Cristao Lamentamos saber disso! Gostaríamos de compartilhar seu feedback com a equipe. Você pode nos enviar uma mensagem direta? Obrigado.

[Old El Paso @oldelpasouk]

@Callum103431087 So sorry to see this! It doesn't happen often, but sometimes mould can occur if the product was accidentally exposed to warmer temperatures, or the packaging was unsealed. We have responded to your private message to further assist you. Thank you.

[Old El Paso @oldelpasouk]

@johnfoxmillwall Hi John! Sorry to disappoint, but we no longer make the Quesadilla Kits. We'll be sure to share your feedback with our team and let them know how much you miss it!

[Old El Paso @oldelpasouk]

@JennyS1989 Hi Jenny! We will be telling the team that you wish to bring back our Chilli Beef Burrito Bowl. Thank you!

[Old El Paso @oldelpasouk]

@RealJScott88 We’re sorry to hear that! Your shells should definitely not be tasting stale. For maximum crunch, we recommend heating our shells up following the instructions on the packaging. If you’re still running into issues, please reach out via DM.

[Old El Paso @oldelpasouk]

@Flavia06437207 Sorry for the delay, we just saw this! It doesn't happen often, but sometimes mould can occur if the product was accidentally exposed to warmer temperatures, or the packaging was unsealed. Can you send us a DM so we can report this and make things right? Thanks.

[Old El Paso @oldelpasouk]

@lorna0302 Oh no, sorry to see this! We never want to ruin taco night. Please DM us with more info so we can report this to our team and make it right for you. Thank you!

[Old El Paso @oldelpasouk]

@Pickers06 Hi Nick! Sorry for the trouble, and thanks for reaching out. Please send us a DM with more details. We’d love to get your feedback and assist you further. Thanks!

[Old El Paso @oldelpasouk]

@HaywardCreative Hi Andy! We’re so sorry to see that there was mold in the Tortillas. It doesn't happen often, but sometimes mold can occur if the product was accidentally exposed to warmer temperatures, or if the packaging was damaged or unsealed. Please send us a DM so we can assist you.Thanks!

[Old El Paso @oldelpasouk]

@laura1990cox Thanks so much! We've replied. 😊

[Old El Paso @oldelpasouk]

@TheChrisStreet Hi there! Sorry for the trouble, and thanks for reaching out. Please send us a DM with more details so we can make it right and replace the product. Thank you!

[Old El Paso @oldelpasouk]

@JamesWCrawford Hi James. Sorry for the trouble! I'd like to share this with our quality team. Please share the product bar code, the full best-by date (ex. 01/12/2025), your full name and email address? Along with the store name and location where the product was purchased? Many thanks!

[Old El Paso @oldelpasouk]

@pandaatdawn Oh no! We're sorry to hear that! Please send us a direct message so we can help you with this!

[Old El Paso @oldelpasouk]

@montywanty Hi John, we're so sorry to hear this! We'd like to share your feedback with our quality team and gather some additional details. Can you send us a DM? Thank you.

[Old El Paso @oldelpasouk]

@Aaliyah64093719 Hi Aaliyah! We're so sorry to hear this. Please feel free to send us a direct message so we can gather more details and assist you further. Thank you!

[Old El Paso @oldelpasouk]

@TiaCourtney28 Sorry for the disappointment! Mould is usually the result of temperature and humidity fluctuations during shipping & storage. It can also occur if the packaging was damaged or unsealed. Can you please send us a DM to collect more details & see how we can help? Thanks

[Old El Paso @oldelpasouk]

@stagladanddad So sorry to see this! It doesn't happen often, but sometimes mould can occur if the product was accidentally exposed to warmer temperatures, or the packaging was unsealed. Can you send us a DM so we can report this and make things right? Thanks.

[Old El Paso @oldelpasouk]

@72yzyywdf4 So sorry to see this! It doesn't happen often, but sometimes mould can occur if the product was accidentally exposed to warmer temperatures, or the packaging was unsealed. We followed you so you can DM us, so please give it another try!