@MBonvoyAssist jw marriott in dc oversold, can’t tell me where I’m sleeping tonight or tomorrow night. disorganized and deeply frustrating. what’s the point of being loyal to your brand when you make mistakes like this?
you tacked a one-year “promotional discount” of $12/mo on top to make it only look like a 20% increase, well that expired this month. 40% price increase in 1 year. there are literally no competitors in this area.
@VerizonSupport i set up two call backs and both times your stupid system either hung up on me immediately or put me on hold (what is the point of a callback at that point?). if you call in normally sends you to some completely useless digital assistant. oh, and your app sucks
@AirbnbHelp why are you not refunding my service fee? Reservation booked Feb 21 for a check-in date of Mar 16. Trip cancelled due to a little thing you might have heard of called COVID-19. Every other travel company I deal with has given me a full refund…except you. Embaressing.
... every other travel company I use has already 100% refunded me including service/cancellation fees, no questions asked, because they know that limiting travel is the right thing to do for everyone.
@AirbnbHelp are you not refunding service fees, seriously? I cancelled my trip to London because of coronavirus and your support team is “researching it” still...
@AirbnbHelp are you refunding service fees for Coronavirus-related trip cancellations? your website made it sound like “maybe, give us time to ‘research’ it and we’ll get back to you”. So, what’s the official policy? Delta waived all change fees no problem.