Customers: We have complaints
OLA: Register the complaint in app
Cus: Registered
OLA: Ok
(After some days close or reschedule the complaint without asking the customer) 😛
OLA is no.1 🤡 says @bhash#OLAElectric#CustomerService#CustomerServiceFail
The #Ola story: Ola’s e-bike sales could be soaring, but service is failing. At a Mumbai workshop are 100+ bikes waiting to be repaired-gathering dust, covered with bird poo. A Reuters deep dive on India's biggest e-scooter maker & its challenges. Thread. https://t.co/5UxqfNbVx2
New S1 air delivery ke next day battery dead 1month laga new battery dalne ke liye uske baad firse new problem start hua 95% age charge nahi ho raha hai @OlaElectric@bhash 5days ho gaya complain de kara aja tak mera problem solve nahi ho raha hai #wrostserviceola#dontbuyola
BIS approves India's first ever, indigenously developed charging connector standard!
In the early days of @atherenergy itself we realized that India has no existing charging standard to adopt, esp one that will work for our local needs. A combined solution for fast and slow charging, low cost and very importantly without any IP or royalty dependence.
That led us to designing a standard from the bottom's up, which was the first one of the kind in India. It was a proprietary standard initially, like everybody else's.
Think Apple's lightning standard. A closed standard.
Over the years as we saw more players come in and struggle with the same question our philosophy evolved. I have publicly posted the changing thoughts here:
Lack of Open Standards is a problem: https://t.co/hrV57WPaUk
Proprietary standards seem useless: https://t.co/3mfLr5b4h4
And finally, opening up the Ather standard to ALL: https://t.co/BBYm2qIAJd
We truly believe that charging infra's success is important for the EV ecosystem and needs to be a scalable, interoperable charging system. This allows for future innovations on the charging infra by the entire industry and avoids artificial islands that also limit customer access to charging.
Think USB-C and not Lightning now. Truly open.
As a first step, in 2021, we offered our proprietary charging connector to other EV manufacturers for free so we could collectively build charging infrastructure that benefits all light EV owners in India. And then we started working with NITI Aayog, the Department of Science and Technology, ARAI, EV makers and charging operators, and the Bureau of Indian Standards (BIS) to ensure that this standard could meet global requirements, and then get officially published as an Indian standard.
After years of work, it has now been approved by the BIS as a standard connector for light EVs. The Light Electric Combined Charging System (LECCS) is a charging connector developed specifically for 2-wheelers, 3-wheelers and micro 4-wheelers.
So far, the LECCS connector has proven its effectiveness at 1500+ Ather fast charging points and more than 1.5L regular chargers. It has dispensed over 300 million units of electricity, which can power a city like Bengaluru for 4 months.
We are now working with the industry to take this completely out of Ather and setup an industry consortia to push more work on the supply chain, continued safety enhancement and international adoption. Already EV players and companies in Asia and Europe are starting to engage and use LECCS as a global standard for their EVs. This might be the first ever instance of a locally developed standard that might take the leap internationally!
@OlaScooter@OlaElectric@bhash
STOP SELLING OLA IF YOU DONT HAVE MAN POWER , SPARE PARTS , OTA SERVICES , TIME SLOT , CARE+ SERVICES etc . Kindly look your service before selling scooter . Take this seriously 🙏 .
@OlaElectric@bhash@Khalidaaalbadri - Your Charger refund team is clueless about why account details keep getting rejected. When questioned why are they calling without information, they instead argue if details were accurate, why are they getting rejected! Incompetent as usual?