@premierinn You must have heard what happened at the hotel you run through Thomas. We haven't received any service for the cost we've paid for five days. It was so cold from the first day, but we just started traveling and passed by because we were tired from the long flight time
I want to talk to you face to face because we couldn't meet the owner due to our next schedule.
We also think that this situation is definitely racism.
Everyone has a cold and the whole body is in pain even though the trip is not over yet.
Refund all accommodation fees, mental damage, and hospital expenses are requested.
Below is my friend's current planning situation.
It was so terrible staying at this hotel.
We chose this hotel after seeing good reviews in Korea, but the five-day trip to London was the worst.
I have never slept comfortably even for a day, and it was my life to wake up because it was cold.
So when I asked if we were the only ones who were cold, the British said they could hardly feel the cold. But when I asked another user next to me how your room was, he said it was warm.
We should have received prompt action when asked because we gave the right money.
When I asked for a refund, Thomas finally changed my room to another room, saying that if the person who made the reservation didn't come, but I was embarrassed because it was warm.
Thomas said the first floor was a room with a poor heater.
Also, the next day, when I asked a tall man with slightly bald hair and a suit again that he couldn't sleep because it was cold, he said he would check the heater, so we waited in the lobby, but he didn't come.
I made a request again at night after going out.
At that time, a woman with a ponytail told me not to worry and said she would solve it, but nothing changed.
On the evening of the 28th, I asked a worker to take action because it was cold, but he went in the door behind the information and came out.
We spent the night believing that it was resolved.
But when I woke up in the morning, the temperature was no different from outside.