Vineet Kumar

[Vineet Kumar @om_vineet]

@Flipkart , @flipkartsupport
you've probably lost a loyal customer over a ₹4,000 fan. Delivered Jul 3, installation due Jul 4, still not done by Jul 6 despite multiple calls and assurances. I was forced to buy the same Atomberg fan from Amazon. Thread 👇

[Vineet Kumar @om_vineet]

@_Kalyan_K @flipkartsupport Hi @_Kalyan_K , would you please help fix this, or is it acceptable for customers to bear the consequences of mistakes made by your support team? Please let me know either way so I know what to expect.

[Vineet Kumar @om_vineet]

@Flipkart , @flipkartsupport
you've probably lost a loyal customer over a ₹4,000 fan. Delivered Jul 3, installation due Jul 4, still not done by Jul 6 despite multiple calls and assurances. I was forced to buy the same Atomberg fan from Amazon. Thread 👇

[Vineet Kumar @om_vineet]

Dear @_Kalyan_K ,
Despite repeated follow-ups, I'm only getting the same copy-paste responses from @flipkartsupport (see attached). This is a straightforward return request arising from your failure to provide timely installation. Please help resolve this issue.

[Vineet Kumar @om_vineet]

@jigyasu_mayank @flipkartsupport @Flipkart Thank you, @jigyasu_mayank . Flipkart seems to have sold so many on their Big Billion Day that they forgot some basic services. I bought a fan so that it works and helps in hot weather, but Flipkart now has money, so why worry that's customer to worry.

[Vineet Kumar @om_vineet]

@flipkartsupport When it was supposed to be done, it was not done by you. Now, when I have purchased it from somewhere else and don't want your product, you keep insisting on installation. Don't call me again to waste my time pls, but pls help me to return it (Just that help required)

[Vineet Kumar @om_vineet]

@flipkartsupport , I am getting calls from your customer care who waste my 15 mins every time as they don't seem to know what has happened (in 2026, not sure how it's possible that your processes are not still smooth) and say we can help with installation now?

[Vineet Kumar @om_vineet]

@flipkartsupport Any update @flipkartsupport on the return? I am repeating myself again- I don't need this fan now as have ordered from another... take back your fan and give me my money back

[Vineet Kumar @om_vineet]

@flipkartsupport @flipkartsupport , no resolution so far????

[Vineet Kumar @om_vineet]

@flipkartsupport Thanks. I've shared the Order ID. Since I had to buy the same product from Amazon due to the installation delay, please arrange a return and refund. You may inspect the product during pickup to verify it's unused and in its original condition.

[Vineet Kumar @om_vineet]

@Flipkart , @flipkartsupport ,
I sincerely hope someone within Flipkart understands the hardship caused to customers in situations like these and takes corrective action—not only to resolve my issue but also to ensure that this level of service is not repeated for others.

[Vineet Kumar @om_vineet]

I never imagined that the service quality would deteriorate to a level where a ₹4,000 purchase could result in losing a loyal customer for life. This is no longer about the cost of the product; it is about the complete lack of ownership, accountability, and customer-centricity.

[Vineet Kumar @om_vineet]

Due to the delay in installation during this extremely hot weather, my child has been unable to sleep comfortably for the last three days. This entire situation could have been avoided had Flipkart simply coordinated the installation as promised.

[Vineet Kumar @om_vineet]

What disappointed me even more was my interaction with a Senior Customer Care executive. Instead of understanding the issue and taking ownership, he repeatedly directed me to the standard "7-day product support" policy, which relates to damaged or defective products.

[Vineet Kumar @om_vineet]

The executive assured me that he would help expedite the request.Despite this assurance, nothing happened.Left with no alternative, and after informing your rep about my decision I was forced to order the same product from Amazon simply coz my family could no longer wait

[Vineet Kumar @om_vineet]

I am writing to register my complaint regarding the extremely poor post-sales experience I have had with my recent purchase.product was delivered on 3rd, and the installation was scheduled for 4th. However, despite waiting patiently, the installation was not completed even by 6th

[Vineet Kumar @om_vineet]

@LICIndiaForever 361

You call centre people don't know anything, in fact even the branch number also... expect a call to resolve my query asap

[Vineet Kumar @om_vineet]

@LICIndiaForever,I am surprised that your customer care doesn't know the contact numbers of your branches.For every small query, they ask us to visit the nearest branch.While the world has moved to 2026, I believe LIC is still in 1900.I am frustrated with myself for choosing LIC.

[Vineet Kumar @om_vineet]

@ravipal1214 This is great and very insightful. Thanks for sharing this @ravipal1214

[Ravi Pal @ravipal1214]

#Artificial Intelligence is poised for a seismic shift. We've seen #AI systems, trained on vast troves of human-generated data, produce remarkable outputs. Yet, the future lies in AI that learns primarily through its own interactions with the world.

My thoughts - https://t.co/epmYl6Obbl

#aifirst #FutureReady