Ombudsman of Financial Services

The OFS resolves non-bank financial services disputes, free of charge, in a fair and accessible way, to uphold good industry practice in Eswatini.
76987570

[Ombudsman of Financial Services @ombudsmanfs]

Gain crucial insights into pension benefit complexities with our new OmbudsDay article entitled, "The Complexities of Pension Benefits: Legal Dependants and Factual Dependants."
https://t.co/FlYYIISDQB

#Umlamuli_weTindzaba_tetimali
#OmbudsDay
#OFS

[Ombudsman of Financial Services @ombudsmanfs]

Read all about the Ombudsman News in the Times of Eswatini dubbed, "The OFS and Partners Continue with Tinkhundla Engagement Visits."
#OFS
#Tinkhundla_Engagement_Visits #umlamuli_wetindzaba_tetimali

[Ombudsman of Financial Services @ombudsmanfs]

Hon. Jabulani Mabuza, Piggs Peak Constituency Member of Parliament speaking at the Tinkhundla Engagement Visits Consumer Education session at Piggs Peak Inkhundla.
#tinkhundla_engagement_visits #umlamuli_wetindzaba_tetimali #OFS

[Ombudsman of Financial Services @ombudsmanfs]

The Ombudsman of Financial Services (OFS) is at Piggs Peak Inkhundla.
The OFS in collaboration with the Eswatini Competition Commission (ESSC), the Financial Services Regulatory Authority (FSRA), and the Central Bank of Eswatini (CBE) is conducting a Consumer session.

[Ombudsman of Financial Services @ombudsmanfs]

The OmbudsDay article is a monthly consumer education column in the Eswatini Observer, compiled by the Office of the OFS. Click the link below to read June's article.
https://t.co/hvg0gs3bGq
#Umlamuli_weTindzaba_Tetimali
#KnowYourOFS

[Ombudsman of Financial Services @ombudsmanfs]

Some Financial offers/products can be deceptive or seem too good to be true. If an offer guarantees returns with your risk, or if you are pressured to sign quickly, it might seem like a red flag. Be cautious of deals that seem too good to be true.

[Ombudsman of Financial Services @ombudsmanfs]

Stakeholder Engagement with the Revenue Appeals Tribunal Eswatini (RATE).On Tuesday, 13th May 2025, the OFS welcomed a courtesy visit from the RATE to learn about the OFS' Case Management System.

#umlamuli_wetindzaba_tetimali
#StakeholderEngagement

[Ombudsman of Financial Services @ombudsmanfs]

"Motherhood is near to divinity. It is the highest, holiest service to be assumed by mankind."

Happy Mother's Day!

#umlamuli_wetindzaba_tetimali
#MothersDay2025

[Ombudsman of Financial Services @ombudsmanfs]

This month's OmbudsDay article is entitled "Medical Aid Benefits Pre-Authorisation". Click the link below to read about it.
https://t.co/laL5uTfZkX
#umlamuli_wetindzaba_tetimali
#medicalaidbenefits
#KnowYourOFS

[Ombudsman of Financial Services @ombudsmanfs]

Yati ngeMlamuli
Umlamuli ubekwa ngekulandzela sigaba 74 (1) seMtsetfo i-Financial Services Regulatory Authority Act, 2010, “kuze akhone kusombulula tikhalo letitsite teluhlangotsini lemabhizinisi laniketa lusito lolusamali, ngekushesha nangendlela lelula, futsi lengakhetsi.

[Ombudsman of Financial Services @ombudsmanfs]

Know Your OFS
The Office of the Ombudsman of Financial Services (OFS) is established following the appointment of the Ombudsman in terms of section 74 of the Financial Services Regulatory Authority Act, 2010 (the “Act”).
#KnowYourOFS
#Umlamuli_wetindzaba_tetimali

[Ombudsman of Financial Services @ombudsmanfs]

Happy Birthday Your Majesty!

#umlamuli_wetindzaba_tetimali
#KingsBirthday2025

[Ombudsman of Financial Services @ombudsmanfs]

Notice of Temporary Office Closure.

#Umlamuli_weTindzaba_Tetimali

[Ombudsman of Financial Services @ombudsmanfs]

Global Money Week (GMW) 2025 celebration in pictures. The OFS joined other organisations to celebrate GMW under the theme "Think before you follow, wise money tomorrow".
#GlobalMoneyWeek2025
#Umlamuli_wetindzaba_tetimali

[Ombudsman of Financial Services @ombudsmanfs]

The Ombudsman of Financial Services (OFS), in collaboration with the Eswatini Competition Commission(ESCC), hosted a highly engaging conference to commemorate World Consumer Rights Day. The event featured industry experts from various economic sectors discussing the theme.

[Ombudsman of Financial Services @ombudsmanfs]

Happy World Consumer Rights Day! Be informed with your financial rights as a consumer.

#umlamuli_wetindzaba_tetimali
#WorldConsumerRightsDay

[Ombudsman of Financial Services @ombudsmanfs]

The Ombudsman of Financial Services (OFS) and the Eswatini Competition Commission (ESCC) will host a conference in observance of World Consumer Rights Day tomorrow (14 March 2025), running from 08:00 AM to 12:00 PM. Participate in the live discussion by joining us on YouTube

[Ombudsman of Financial Services @ombudsmanfs]

On this International Women's Day, under the theme "Together let's accelerate action for gender equality,'' we acknowledge the OFS's commitment to fair practices.
#AccelerateAction
#IWD2025
#umlamuli_wetindzaba_tetimali
#OFS

[Ombudsman of Financial Services @ombudsmanfs]

Consumers should be aware that the Office of the Ombudsman will not accept a complaint unless it is filed within two years from the date the complainant first became aware of the loss or grievance. Therefore, we encourage consumers to review and update their policies regularly.

[Ombudsman of Financial Services @ombudsmanfs]

Public Notice | Temporary Office Closure
We wish to inform our Stakeholders and members of the Public that our Offices will be closed tomorrow, 05/02/2025 until 07/02/2025. Normal business operations will resume on Monday, 10/02/2025.

WE REGRET ANY INCONVENIENCE CAUSED.