ommh

45M calls. 30+ languages. 0 demos. Founder of Simpragma — production voice AI for businesses that need results, not slides.

[Hubert Thieblot @hthieblot]

Never quit as a founder. I’m begging you.

It’s 0 for longer than you’ll ever expect. No momentum. Soul-crushing doubts. Nobody seems to care. Even when it looks like it’s working, it’s not. You keep trying new things. You don’t lose hope.

Then it snaps to 100. You finally find the one thing that resonates. You wake up with more customers than you can handle. Everything is breaking. Momentum keeps building even when you’re not pushing. Something changed.

You didn’t get lucky, you just didn’t leave.

[ommh @ommh]

Anthropomorphism is a design choice, not a default.

#UXDesign #VoiceAI #ProductLessons

[ommh @ommh]

We added a feature that let our voice AI sound "more natural" with filler words - "um," "let me check," "so basically..."

Engagement dropped 15%.

We were confused. The AI sounded MORE human. Why were people hanging up?

Then we listened to the calls.

[ommh @ommh]

Engagement doubled in that segment.

The lesson: "Human-like" doesn't mean mimicking humans. It means understanding what humans need from the interaction.

Sometimes being clearly AI - but respectful, efficient, and helpful - beats pretending to be human.

[ommh @ommh]

Which model is better for @openclaw now that using Claude is not feasible?

[ommh @ommh]

@steipete Works for me. Copy pasted the same thing.

$ claude -p --append-system-prompt 'A personal assistant running inside OpenClaw.' 'is clawd here?'
Yes, Claude is here. What do you need?

[ommh @ommh]

Is Claude code using too much of python?

It's keep giving these annoying permissions even for simple commands.

```
Command contains consecutive quote characters at word start (potential obfuscation)
```

[ommh @ommh]

Are you also noticing Claude Code asking for too many permissions even when you start in yolo mode?

[ommh @ommh]

5/5
The quiet power of a well-built voice agent isn't the flashy stuff.

It's the reliability. The follow-through.

Trust isn't built in big moments.

It's built in the 5-minute callbacks.

#VoiceAI #AIAgents #CustomerExperience

[ommh @ommh]

1/5
"Call me back in 5 minutes."

We all say it. To salespeople, collectors, anyone calling at a bad time. It's a social escape hatch — not a real instruction.

Our customer said it to Priya, our AI voice agent.

[ommh @ommh]

4/5
Humans don't follow through on "call back in 5" because:

→ It feels awkward
→ We forget
→ We assume they didn't mean it

Priya had none of those reasons. So she just... did it.

[ommh @ommh]

Small things compound at scale.

#AI #Empathy #Fintech #VoiceAI #Collections

[ommh @ommh]

We call it the "empathy pause."

When a borrower explains why they can't pay - job loss, medical emergency - there's a moment where the response matters enormously.

We tested different response timings.

#AI #Empathy #Fintech #VoiceAI #Collections

[ommh @ommh]

Human agents naturally do this when they're empathetic.
They rush past it when they're burnt out.

AI delivers that pause on every single call. Call 1 or call 200,000 - same composure.

[ommh @ommh]

What's the biggest application you've built using purely AI coding agents? I seem to be getting into a lot of issues with Claude on bigger projects. Any learnings?

[ommh @ommh]

This Samvatsara, we're building in service, not in spectacle. 🙏

If you're an enterprise that needs this — or want to be an early design partner — reach out.

👉 https://t.co/yFCClqslb4

#Yugadi #simpragmaai #VoiceAgents #SelfServePlatform #AIForEnterprise

4/4

[ommh @ommh]

🌺 Yugadi Shubhashayagalu! 🌺

Stepping into Parabhava Nama Samvatsara — a year of transformation — feels like the right moment to share what we've been building.

Today, https://t.co/yFCClqslb4 goes live. 🚀

🧵 (1/4)

[ommh @ommh]

Battle-tested templates across domains:

📞 Collections & Payments
🏡 Real Estate
🏥 Healthcare
🛍️ Retail & E-commerce
📚 EdTech

Pick your domain. Customise your agent. Go live.

Multilingual from day one — English, Hindi, and Indian regional languages.

3/4