@Safaricom_Care@SafaricomPLC Sim swap fraud still happens in your network at this era of technological advancement? This just happened to my sister a few minutes ago. Check your inbox for more info
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@mambo_matatu This seems like a classical case of Machine Learning (ML) or in terms most understand, Artificial Intelligence (AI).
They used a model that flagged your transactions as fraudulent, and they cannot explain how it came to that conclusion because they also don't know (Black Box).
@SafaricomPLC@Safaricom_Care I am unable to renew my Global Pay ( mpesa VISA) Card after it expired. The interface is not user friendly and is taking me in circles. Please help
@moneyacademyKE Hereโs a more polished and impactful rephrasing of your tweet:
Multichoice seems to believe the solution to falling revenue from dwindling subscribers is to hike prices for their remaining loyal customers. This short-sighted move might be what drives them further down.