Doug Putman's comment could also relate to the cycling industry: "There's in no doubt that online is a big part of overall retail sales. But people like to come into a store, have an experience, talk with someone who understands music, loves music, loves video and entertainment."
We think click & collect is a must, especially given the stats for the retailers featured in this article. @CBRetailExpert thinks, "…the future will see shops become more of a showroom - where people try things out, go to tastings - before ordering to pick up later". We agree.
Good organisation of your inventory, both in-store and online goes a long way to cement a good customer experience. We too have experienced some of the points raised in @ibogost's article which questions a big player's ability to do this effectively.
America's largest internet store is so big, and so bewildering, buyers often have no idea what they’re going to get, writes @ibogost. https://t.co/eFRXbCKDrO
We've increased flexibility when configuring fulfilment methods, promotional codes and finance products, allowing you greater control over your product offering. https://t.co/O6qBH4b6QC
Finally sat down and enjoyed my personalised Yuzu New England IPA from the guys at @Adyen and @Beer52HQ. It’s amazing, the missus likes it too! #Adyen#NorthernTech#eCSN18
A survey conducted by @WhichUK concludes that offering a personal service, quality items and quick and convenient delivery leads to the happiest customers. https://t.co/bbMKP0cWix
Had a great day at #eCSN18. Good to hear from the speakers that many elements of our ecommerce platform, @FluxaShop, are ahead of the curve, but also to take away some good thoughts and insights for future enhancements.
It'll soon be #BankHolidayWeekend. Let your customers know your special opening hours on your website homepage. @FluxaShop and @PinnacleApp customers, please get in touch and we'll make sure your correct opening times are displayed.
All our customers on all our platforms, including @FluxaShop and @PinnacleApp will find their sites are still flagged as 'secure' following today's Chrome browser update. https://t.co/VEBKfXelRK
Tomorrow, our hosting partner will be working to mitigate the Meltdown and Spectre security vulnerabilities. Between 17:00 and 20:00 on 21/03/2018 we're expecting access to our infrastructure to be intermittent as maintenance is performed across our platform's servers.