Onceit

Official account. Follow the story. Now tweeting for all your member experience needs!

[Onceit @onceit]

@SimplysianG Hi there,

Could you please flick through an email to [email protected] and we can look into this for you :)

[Onceit @onceit]

@Jason02754212 Hi Jason, so sorry to hear this! We have emailed you to get this rectified asap!

[Onceit @onceit]

@HoneybadgerDr Thank you for your feedback.

[Onceit @onceit]

@Willander1985 Hi there! Can you please send us an email to our customer services team at [email protected] and we can come to a solution for you. Thanks!

[Onceit @onceit]

@Zendesk Hi, just wanting to check that this outage has been reported and if you have any updates. Thanks

[Onceit @onceit]

@caitlinsaysyes

Hi Caitlin,

Thanks for getting in touch! At this stage we are unable to confirm when that item is going to be featured again but with our key brands its likely they will be up on the site again within the next month or so.

Please keep an eye on the 'COMING...

[Onceit @onceit]

@geoffwilsonUX The payment screen pops up automatically after 'complete my order'. If you then did not include card details, left the session or closed your browser the order would not go through. Orders are completed when you are taken to our order confirmation page. Thanks!

[Onceit @onceit]

@geoffwilsonUX after completing your order, it will prompt you to enter your card details. If you need any assistance placing your order please contact [email protected] :)

[Onceit @onceit]

@itskaylenejane We're so sorry to hear you have received the incorrect shoes! Our customer service team will be in touch to get this all sorted for you

[Onceit @onceit]

@KirstiGrant Hi there, unfortunately we only have one Luca Bedside table in stock currently!

[Onceit @onceit]

@AllieEmCee Sorry to hear your order is running late, please email us on [email protected] and we can have this resolved for you today!

[Onceit @onceit]

@naomiperry88 Thanks for getting in touch, I have just looked into this and can see we have responded to both emails last week, there may be a chance they have gone to your Junk folder? If you're unable to see them please call us on 09-973 5442 and we will get this all sorted!

[Onceit @onceit]

@StarbucksNZ Hi Paige, I can confirm these are coming back to the site this Sunday at 8am :)

[Onceit @onceit]

@StarbucksNZ Hi paige, at this stage we are unable to confirm when that item is going to be featured again.
Please keep an eye on the 'COMING SOON' section of the site or like our [Facebook page](https://t.co/71CC6HBuRn) for regular updates :)

[Onceit @onceit]

@tatianawise Hi Tatiana,

Thanks for your email and order. I'm sorry to hear that your item wasn't quite right, you're more than welcome to return it to us in exchange for store credit or a refund.

Here is some information on returns:

To be eligible for store credit/refund r...

[Onceit @onceit]

@rubyalicerose Dispatch dates are between the 22nd feb — 26th feb. Once dispatched it will take 1-3 days to reach you!

[Onceit @onceit]

@annamanoodle Hi there, we will have someone reply to you now! Apologies for the delay, we are extremely busy due to Christmas.

[Onceit @onceit]

@annamanoodle Sorry you received your necklace in this condition! Please contact us on [email protected] to have this resolved. Thanks!

[Onceit @onceit]

@lamezoe Thanks so much for the positive feedback! We hope you enjoy your order once it arrives x

[Onceit @onceit]

@_bysarah Apologies thanks for the heads up! Have changed :)